premiere pro cc 2017.1 has stopped working

[fashionable_Dolphin0D45]

Hello

i have this error with adobe premier pro cc 2017.1 when i run it and i start to play video inside it

i have WINDOWS 10 pro

[fashionable_Dolphin0D45]

Please Help me

i want to do my work

[Dean_Utian]

Is it just 1 particular video that crashes Premiere? Have you tried creating a new project file?

Give more details on what is happening to help us give further advice.

[fashionable_Dolphin0D45]

i can create a new project file but when i put a video in a sequence and i want to run it the error pop up
no all videos crashes premiere pro

[Dean_Utian]

Do the video play OK outside of Premiere?

What is the format of the videos?

[fashionable_Dolphin0D45]

Yes , i can play the video outside of premiere , mp4

[fashionable_Dolphin0D45]

Please , Help me

[Dean_Utian · Accepted solution]

Try resetting your prefs and clearing your cache.

See how at

Fix Premiere Pro from crashing! - YouTube

Also, see if there if you have the last premiere  update.

[fashionable_Dolphin0D45]

Thanks

[fashionable_Dolphin0D45]

i have Intel® HD Graphics 4600 and when i disable it premiere pro cc 2017.1 work fine but i should every time enable , restart pc and disable it .

[Dean_Utian]

Have you reset your preferences?

Also make sure you have the latest updates for your drivers for the HD Graphics 4600.