Premiere pro cc 2018 & 2019 freezes

[ronbr5252]

Hi,

I'm having lots of problems with both premiere pro CC 2018 & 2019 and it started to accrue 3 days ago, before that everything ran smoothly on my computer.

After I had issues with the 2018 version I've decided to update to 2019 to hopefully solve the problem. 

The program suddenly freezes with no reason, I can still move the cursor and click on buttons but the source and program monitor are not working. In different cases, it will show me "media pending".

After that, I need to close the program but it won't close until I close it manually from the task manager.

My computer:

Lenovo legion y720

I7

16G RAM

512SSD (The project is on the computer after I thought that maybe the problem is related to my external hard disk)

Geforce 1060 GTX (I've updated the drivers)

I've tried to find a solution online and I couldn't find any, This is a huge problem for me because I'm wasting a lot of time on restarting the program more than 10 times a day.

Thanks,

Ron

[Kevin-Monahan]

Hi,

Ron, the OP on this post was helped and his issue was solved some years ago. If you have a similar problem, please create a brand new post with details about your computer system, workflow, and media (what camera you shot the material on and the codec you are using, helps!)

This post is now locked.

Thanks,
Kevin