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Premiere Pro CC 2019 can't import .mp4 file

New Here ,
Feb 01, 2019 Feb 01, 2019

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Schermafbeelding 2019-02-01 om 17.07.21.png

As you can see from the image, the file doesn't import correctly. The first couple of seconds are as they should be but after that I get a green image. The audio still works. There's a red bar over the timeline as well. How can I fix this?

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correct answers 2 Correct answers

Adobe Employee , Feb 01, 2019 Feb 01, 2019

Could you try two things:

1) Switch your Renderer to Software Only. Go to File menu > Project Settings > General > Video Rendering and Playback > Renderer: Mercury Playback Engine Software Only. If that fixes the issue, try updating or rolling back to another driver to see if that fixes the issues with GPU Renderer.

2) If that does not resolve the issue, try turning off hardware acceleration. Go to Premiere Pro Preferences > Media > uncheck "Enable hardware acceleration decoding (requires restart)

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Adobe Employee , Feb 03, 2022 Feb 03, 2022

Hi Community,

You may be confused if you are arriving here via search. This post is a different issue than for "importing" a clip into the timeline (and either audio or video didn't follow). As a quick fix, click the V1 and A1 boxes at the far left of the Timeline, then drag once more.

 

Why is this happening? See this post: can't drag video to the timeline

 

A quick anecdote about the nomenclature of editing might be in order, as using proper terminology is very important in video editing and m

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Adobe Employee ,
Feb 03, 2022 Feb 03, 2022

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Hi Community,

You may be confused if you are arriving here via search. This post is a different issue than for "importing" a clip into the timeline (and either audio or video didn't follow). As a quick fix, click the V1 and A1 boxes at the far left of the Timeline, then drag once more.

 

Why is this happening? See this post: can't drag video to the timeline

 

A quick anecdote about the nomenclature of editing might be in order, as using proper terminology is very important in video editing and motion graphics:

 

The correct terminology is to edit a clip into the timeline. One does not import a clip into the timeline, one imports a clip into the project.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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