Premiere Pro CC Crashing After Importing Media

[jacobrivera68]

I just built my first PC a couple a weeks ago for the sole purpose of editing with Premiere Pro CC, but every time I import any media and try to use/view it, the program crashes. As long as I don't import, the program doesn't crash. After I import, it will crash regardless if it's a still image or video.  I even tried loading the "Eagles_Doc_Final" project that Adobe gives, as practice and that will crash immediately, since there is media already imported.

I am about to start an assistant editing job at my work and I need to start training at home with Premiere since I've only used Final Cut in the past.

My System:

Premiere Pro CC Trial Version - I really want to buy a membership, but i cant even get it to work. 

Windows 7 Home Premium - Made all updates using Window Update.

Processor - Intel Core i7 4790K - Drivers updated using Intel(R) Driver Update Utility 2.0

Motherboard - GIGABYTE GA-Z97X-UD3H - Bios is version F5. There is a F6 and F7 update, but not sure if this would be needed?

GPU - None - I am waiting to see how fast Premiere Pro CC is without using a GPU for acceleration. I read I didn't need a GPU to run the program. Is this correct?

This is the error I get...

"Adobe Premiere Pro CC has stopped working"

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Adobe Premiere Pro.exe

  Application Version: 8.1.0.81

  Application Timestamp: 5426694c

  Fault Module Name: devenum.dll

  Fault Module Version: 6.6.7600.16385

  Fault Module Timestamp: 4a5bded7

  Exception Code: c0000005

  Exception Offset: 00000000000016a0

  OS Version: 6.1.7601.2.1.0.768.3

  Locale ID: 1033

  Additional Information 1: ec5a

  Additional Information 2: ec5adb2545b190cc19da7bdfa78d5bf1

  Additional Information 3: 52eb

  Additional Information 4: 52eb6b5eb5247c23714f771b797ebaa7

and this is the application error from the Event Viewer.

General

Faulting application name: Adobe Premiere Pro.exe, version: 8.1.0.81, time stamp: 0x5426694c

Faulting module name: devenum.dll, version: 6.6.7600.16385, time stamp: 0x4a5bded7

Exception code: 0xc0000005

Fault offset: 0x00000000000016a0

Faulting process id: 0x1114

Faulting application start time: 0x01d00202f06d1b2f

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe

Faulting module path: C:\Windows\system32\devenum.dll

Report Id: 3bf56dba-6df6-11e4-9734-74d435e5c333

If anyone can help point me in the right direction, I would gladly appreciate it. I don't want to jeopardize anything with this new job because I couldn't get this working.

- JR

[lemonos76096079]

helpful but it doesn't work

[wovenhousemedia]

I am having this same problem aswelll as i used to be able to render 4k clips almost instantly and now it says stuff like a hour. I am using a ryzen 1700x and Nvidia gtx 1080 and my drive that program is running on is a samsunbg 960 pro. Also i cant find any crash logs.

[icomefrommarz]

i dont undERSTAND

it doesnt work even when i do this

i try to upload the media to the sequence and then it crashes

anyway thanks

[danap22801681]

I am using a Microsoft Surface Pro I bought it in January 2018 and installed Adobe Creative Cloud. Everytime I try to upload videos in my project premiere pro crashes. I really do not know what to do and would appreciate any help!

I tried to go to File > Project Settings > General and change the GPU Acceleration to Mercury Playback Engine (software only) but it did not work out for me...