Premiere Pro CC rendered output (mp4, h.264) won't play on DVD player

[lloyd@liveware.net.au]

In previous years I have rendered annual concert output as 1080p 25fps mp4 files. They have played fine on DVD/Blu ray players with USB ports.

This year -same render settings but files won't show video, audio only. Only difference is that source files in PP were 50p this year, 25p previous years

I'd be grateful for any suggestions as to why. I am running current Creative Cloud versions.

[Bill_Engeler]

I think you need to look at the documentation for the player to see what formats it accepts, and output your film in one that is compatible. Quick answer - make sure your output is 25p.

[excited_Genie16B8]

1080p/50 is not part of the Blu-ray specification, so it's possible that's why the problem.

But then again, 1080p/25 is also not part of the Blu-ray specification, so...

[lloyd@liveware.net.au]

Thanks Jim and everyone who has responded, but let me clarify:

The only difference this year is that the out of camera video clips were shot at 50fps, previous years at 25fps. The edited video output was rendered at 25p, same as previous years, same Premiere Pro CC Export settings, then queued to Media Encoder CC. The resulting mp4 output file is then copied onto a USB stick and inserted into DVD or BluRay player. Always works like a charm, except this year can only get audio, no video. Something has changed, but I don't know what. Perhaps a change within the current CC software version?

[John T Smith · Accepted solution]

Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

Look at the details of a "good" file versus a "bad" file to see what is different

Or see if https://handbrake.fr/ open source transcoder/converter will read a "bad" file and convert it into a "good" file

[lloyd@liveware.net.au]

Thanks John - Handbrake did the trick. Well recommended!

[cvid01]

...and for clarity, a Blu-ray disk will not play in a DVD player, but a DVD likely will play in a Blu-ray player. DVDs and Blu-rays are quite different.

[Ann Bens]

Stick to  25p.