Premiere Pro crashes every time I open it

[thecozycook]

I used Premiere Pro last week without issue. I had the 2018 version. Yesterday, I tried about 15 times to use it and it just crashes within about 60 seconds of opening it, I've sent several crash reports. I saw that there was the 2019 version available so i figured that might be my problem and I installed it, but had the same problem. I uninstalled, restarted, ran the Adobe cleaner, reinstalled.... nothing. Still having issues. I actually did the uninstallation process twice. All of the drivers on my computer are up to date, I have no idea how to determine what the issue is!

[Sumeet Kumar Choubey]

Hi thecozycook,

Sorry to hear that you are facing this issue. We will need more information to troubleshoot the issue. Please provide system specifications like OS, CPU, GPU and RAM. Also, are you getting any error code when the application is crashing and is the application crashing while doing something specific in Premiere or is it random?

Regards,

^SC

[thecozycook]

Thank you so much for your response. The problem happens at random, I'm not able to really complete any actions in time before it crashes, the most I've been able to do is import a video and drag it to the sequence, but I had to do it fast and usually I can't even get that far, it's just crashing as soon as I open it. Here is the processor info:

HP EliteBook 8.40 G3

Windows 10 Pro version 1803

Installed RAM: 8.00 GB (7.88 GB usable)

Intel(R) Core (TM) i5-6300 CPU @ 2.4 GHz 2.50 GHz 64-bit operating system x64-based processor

Name: Intel(R) HD Graphics 520

Driver Model WDDM 2.1

[Sumeet Kumar Choubey]

Please try these steps and check if it helps.

• Reset app preferences:  FAQ: How to reset (trash) preferences in Premiere Pro?
• Clean cache files: FAQ: How to clean (delete or trash) media cache files?

Also, I would like to inform you that your system doesn't meet the minimum system requirements for Premiere Pro CC (Adobe Premiere Pro CC System Requirements). Premiere Pro CC requires a minimum of 16GB of RAM. We would recommend you to install at least 16GB of RAM on the system for Premiere Pro to work properly.

Regards,

SC

[thecozycook]

Hi Summeet! I just did both of those things and restarted and it still won't open for me without crashing.

[Sumeet Kumar Choubey]

Sorry to hear that. Please try to change the video renderer in Premiere Pro to Mercury Playback Engine Software Only and check if it helps.

FAQ: How to change the Video Renderer in Premiere Pro?

Also, is it happening with any specific project or all the projects?

Regards,

SC

[thecozycook]

Thank you! It's just happening mostly before I can even open a project at all I'll give that a try.

[thecozycook]

Good Morning Sumeet,

I gave the latest suggestion a try and unfortunately updating the video rendering didn't work either.

[Kevin-Monahan]

Clear of this issue yet, thecozycook? Let us know.

Thanks,
Kevin

[thecozycook]

Good Morning,

This issue has not cleared up, as I mentioned above. I just tried opening it again this morning and it just opened a crash report. I have sent several dozen crash reports but haven't received a response. I haven't been able to use premier pro since I reported this issue.

[Kevin-Monahan]

Sorry to hear that, cozycook. Can you copy/paste one of those crash reports here so I can view it? Usually when you send in a crash report, there is no response. Sorry about that. You should also file a case with our support agents here: Contact Customer Care

Thanks,

Kevin

[glaustin]

Out of interest, your link is to v.13 specs. Weren't they were different under 12.1?

[John T Smith]

More information needed for someone to help... please click below and provide the requested information

-Troubleshooting https://forums.adobe.com/thread/2261475

-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

[Kevin-Monahan]

CozyCook,

Try updating Intel drivers; advice from our engineering dept.

Thanks,
Kevin

[thecozycook]

Hi Kevin,

I had tried that prior to opening the issue unfortunately. Thank you for trying! -Stephanie

[caroline_edits]

You could also check that your permissions are set to "read/write"!

Preferences folder read-only error | Permissions issue

This document says it's for Illustrator but it works for all Adobe apps!

-Caroline

[thecozycook]

Yes, my permissions are for read/write! Thanks for checking.