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Premiere Pro Crashes while doing anything..

Explorer ,
Apr 11, 2022 Apr 11, 2022

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Hey,

 

Whenever I do anything (anything meaning, scrolling, zooming, moving clips, cutting clips. Anything.)

Premiere crashes.

 

I tried everything such as uninstalling plugins, reinstalling premiere pro, resetting preferences..

 

Anyone can help.

I'm running on an Intel i9-7900k and GEFORCE RTX 1050TI and 64GB's RAM.

 

Thanks,

Julian

TOPICS
Crash , Error or problem , Freeze or hang , Hardware or GPU

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correct answers 1 Correct answer

Explorer , Apr 14, 2022 Apr 14, 2022

Hi all,

I managed to fix it, it was an outdated BRAW plugin I had, updated that and it worked. It didnt have any problems for non BRAW projects. 

 

I'll be answering questions asked below:

 

  • Did you update your graphics driver to the Studio drivers and not the Game Ready drivers?
    - Yes, I always have Studio Drivers, never had Game Ready 🙂
  • Are you running Pr as an administrator?
    - Yes, it's my default for any kind of program I trust
  • Do you have Preferences>Audio Hardware>Default Input set to None?
    - I do
...

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Community Expert ,
Apr 11, 2022 Apr 11, 2022

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Hola Julian, lo primero que te recomiendo que hagas es actualizar los drivers de tu trajeta grafica.
Si vas a Reinstalar todo vacia el cache de medios y luego procede con la instalacion.
Por lo general el problema de los drivers es lo que causo los fallos.

Salu2

Harold Silva B.

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Explorer ,
Apr 11, 2022 Apr 11, 2022

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Hey Salu,

 

I did also clean my media cashe and basically deleted all Premiere Pro files..

I just updated my graphics driver twice..

 

Got any more ideas?

 

Thanks,

Julian

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LEGEND ,
Apr 11, 2022 Apr 11, 2022

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  • Did you update your graphics driver to the Studio drivers and not the Game Ready drivers?
  • Are you running Pr as an administrator?
  • Do you have Preferences>Audio Hardware>Default Input set to None?

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Adobe Employee ,
Apr 11, 2022 Apr 11, 2022

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Hi Julia! 

Sorry about the crash. Do you see any error codes or messages when it crashes? Does it happen while working on a specific project?

 

Let us know.

Thanks,

Kartika

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Community Expert ,
Apr 11, 2022 Apr 11, 2022

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Tienes espacio suficuente en el disco duro (SSD o HDD) quizas ese podria ser el problema (al menos el 20% de la totalidad del disco) debe estar libre.

Harold Silva B.

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Explorer ,
Apr 14, 2022 Apr 14, 2022

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LATEST

Hi all,

I managed to fix it, it was an outdated BRAW plugin I had, updated that and it worked. It didnt have any problems for non BRAW projects. 

 

I'll be answering questions asked below:

 

  • Did you update your graphics driver to the Studio drivers and not the Game Ready drivers?
    - Yes, I always have Studio Drivers, never had Game Ready 🙂
  • Are you running Pr as an administrator?
    - Yes, it's my default for any kind of program I trust
  • Do you have Preferences>Audio Hardware>Default Input set to None?
    - I do have a mic installed, but not plugged in, Default input is set to None

 

  • Sorry about the crash. Do you see any error codes or messages when it crashes? Does it happen while working on a specific project?
    - I didnt see any errors, I managed to read the crash dumb file and it said that it had a problem with the BRAW plugin. So I updated that. 

 

  • You have sufficient space on the hard drive (SSD or HDD) maybe that could be the problem (at least 20% of the entire disk) must be free.
    - I do, check attatched screenshot, my footage is on the SSD's and I got a dedicated SSD for cache files. I also got a dedicated Google Drive SSD for projects. My internet is 1GBit.

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