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Premiere Pro Crashing On Startup (Exception_Access_Violation)

New Here ,
Jun 25, 2021 Jun 25, 2021

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On launch, Premiere Pro instantly crashes and gives me a .crash file on my desktop.

The Exception Code is Exception_Access_Violation, which I have not found a solution for on these fourms.

 

My Hardware:

AMD Ryzen 7 5800x

16 GB G.Skill Ripjaws V CL15 Memory

Nvidia GeForce 1080 w/ Driver Version 471.11

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Adobe Community Professional ,
Jun 25, 2021 Jun 25, 2021

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Is the driver the Studio Driver, not the Game Driver?

If so, try a clean install of the  462.59 Studio Driver.

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Adobe Employee ,
Jun 25, 2021 Jun 25, 2021

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Hi there!

Sorry about that. Can you refer to this article and see if that helps? https://community.adobe.com/t5/premiere-pro/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-...

 

Let us know how it goes. 

Thanks,

Kartika

 

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