/t5/premiere-pro-discussions/premiere-pro-crashing-when-exporting-from-timeline/td-p/10412671Mar 20, 2019
Mar 20, 2019
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When trying to export from the timeline (using both the shortcut command E and the drop down) Premiere Pro just locks up. I have downloaded the latest version of CC for Premiere Pro 13.0.3). Is there a work around or fix?
This did not fix the problem. Relaunched PP and held down shift+command and reset cache. The opened the project, tried to export and Premiere simply locks up.
Yes it has always worked exporting the timeline to the desired file type. I will use the Creative Cloud Cleaner tool and reinstall to see if that works. In the meantime here is the information you requested:
iMac (retina 5k)
MacOS Mojave Version 10.14.3
Graphics: AMD Radeon R9 M380 2048 MB
Memory: 4 slots used of 8GB each (32 GB Installed)
I understand you updated to Mojave. Whenever I update macOS, I always check the status of folder permissions, which has been an issue since OS X 10.9.
If that is an issue, it certainly could be related to permissions on your media drive, your apps folder, your documents folder, or folders in your Library.
Uninstalling and reinstalling did not work. Still the exact same issue. Open Project and timeline, set in and out point, then try to export and PP freezes up. I can save in the background, I can hide the app, but I can not do anything else. I have to actually hard shut down the computer to get out of the app.
I completely uninstalled all CC software, downloaded CC again, downloaded PP latest version.... and STILL when I open any project and try to export the timeline it locks up! HELP!!!!
The export does not even begin, nor does the dialogue box open to set your export setting and destination. When I do both command+E or the drop down for export it does the same thing. You can see the tool bar shift colors acting as though the dialogue box is opening, yet the box is not to be found.
When you tried to re-install, did you remove preferences while uninstalling your "older" install?
There could be an issue here where for some reason the previously set export location is either unavailable, not accessible or there could possibly be a permissions issue.
Do you remember what drive you had been exporting to? Can you reset / verify your permissions on your disks?
Same issue here. The only way to fix it: downgrade
Downgrade to version 13.0.2 and if you use Adobe Media Encoder, downgrade it to 13.0.2 version too.
Don`t upgrade to Premiere 13.1 and 13.1.2. It has the same issue.
If you have project files saved on a version above 13.0.2 (13.0.3 or 13.1), there is online tools to downgrade project version. Just google PREMIERE PRO DOWNGRADER or PREMIERE PROJECT DOWNGRADER. Works great.
That is a shame Adobe CC has so many bugs. I just can`t upgrade my Adobe Premiere version.
I spent (and lost) an entire day to solve that. It seems to be related to GPU. When I removed it from my PC, media export worked, but I need my GPU for rendering faster.
Thought I'd contribute since this forum helped me. Essentially what this post says: Downgrade. In my case it was to v14 since older versions are no longer available. Then used the online utility to downgrade the project file and then all else worked.
I was not able to downgrade Media Encoder. I am using HP laptop with i7 and low powered MX150.
Bottom line downgrading seems to fix the issue. Everytime I went to export PP just hung, grayed out and then windows close program diaglogue
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