Premiere pro encoding does not work..

New Here ,
Jul 22, 2022 Jul 22, 2022

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Hi could someone help me with this issue I have.. I have been using this app for the past 6 months on my laptop and it has worked perfectly fine... no issues but now it won't finish encoding as it is stuck at 0%

 

Laptop spec:

Dell inspiron 14 5410 2 in 1

8GB ram (upgrading to 16 in 1 month)

512GB Nvme 3.0 SSD (40% full)

Intel Iris Graphics (2GB)

Nvidia Mx350 secondary graphics (1GB or 2 GB)

Intel I5 11th Gen 10k smthn..

Windows 11 64 bit

 

I normally render My videos by exporting on premiere pro or sending it to media encoder.. it used to work fine but not neither one of them export properly .. I use Mercury playback engine hardware accelerated (CUDA) but now that option is missing so I use (OpenCL) then it stopped working? Usually I render the vid on H.264 on medium or high bitrate at 60fps and 48Hz audio stereo channel. 

 

Please do help me ASAP since I am a yotube content creator and really need this to be fixed 🙏 😢 

 

 

TOPICS
Editing , Error or problem , Export , Freeze or hang , Hardware or GPU

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correct answers 1 Correct answer

Adobe Employee , Jul 26, 2022 Jul 26, 2022

Hi KevanPlayz,

Sorry. You might try reinstalling the GPU drivers and get your CUDA acceleration going again. Then, I think you'll be back in business. Can you try it?

 

Thanks,
Kevin

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Adobe Community Professional ,
Jul 23, 2022 Jul 23, 2022

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Try turning off Hardware encoding in the Video tab of the export settings.

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New Here ,
Jul 24, 2022 Jul 24, 2022

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Hey Peru Bob, 

 

I tried what you told me to do but the same issue... 

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Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

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Hi KevanPlayz,

Sorry. You might try reinstalling the GPU drivers and get your CUDA acceleration going again. Then, I think you'll be back in business. Can you try it?

 

Thanks,
Kevin

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New Here ,
Jul 30, 2022 Jul 30, 2022

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Hi Kevin,

 

I did what you told me and it actually works now! Thank you so very much!

 

Regards,

Kevan.

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Adobe Employee ,
Aug 01, 2022 Aug 01, 2022

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Cool! Thanks for letting us know.

 

Kevin

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New Here ,
Aug 01, 2022 Aug 01, 2022

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ok I'm having the same issues exactly what did you do im not savy at this at all so bare with me 

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Adobe Employee ,
Aug 01, 2022 Aug 01, 2022

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Hi William,

Sorry, you are having the same issue. The suggestion was to try reinstalling the GPU drivers and get your CUDA acceleration going again. After reinstalling the drivers, go to Project Settings > General and change the renderer to Mercury Playback Engine GPU Acceleration (CUDA). See if that works for you. If you need more detailed steps, let us know.

 

Thanks,
Kevin

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New Here ,
Aug 01, 2022 Aug 01, 2022

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Yes please I really appreciate it but I really have no clue what any of
that means please explain in detail what I actually have to do

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Adobe Employee ,
Aug 01, 2022 Aug 01, 2022

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Hi William,

This article should help:
https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-update-your-gpu-driver-on-windows...

Then, after reinstalling the drivers, go to Project Settings > General and change the renderer to Mercury Playback Engine GPU Acceleration (CUDA) with the drop-down menu there.

 

Thanks,
Kevin

 

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