Premiere Pro keeps chrashing despite 13.0.2

[jerryg6614471]

my premiere pro keeps crashing when working on a project and it wont let me open up my project again. My program will freeze when attempting to open up the project. please help

[Sumeet Kumar Choubey]

Hi jerryg6614471,

Sorry for the inconvenience caused. We would need more info to troubleshoot the issue properly. Please provide info regarding system specifications like OS, CPU, GPU and RAM. Also, please let us know if you are facing this issue with a specific project or with all the projects.

Thanks,

Sumeet

[R Neil Haugen]

We need the info that Sumeet asked for ...  also, try this ...

FAQ: How to reset (trash) preferences in Premiere Pro?

And probably this also ...

FAQ: How to clean (delete or trash) media cache files?

As these are perhaps the first two suspects for something like this.

Neil

[Kevin-Monahan]

Still suffering with this issue, JerryG? Let us know.

Kevin

[Kevin-Monahan]

Locking this legacy post.

Thanks,
Kevin