Premiere Pro running really slow/frozen playback.

[MalakiD98]

I am currently running into a huge issue with my adobe premiere application. (Version 23.6)

*(and yes I have edited footage at the same resolution and lenth as current problem project)*

The best way to explain is the app is running really slow, playback taking several minutes to start (almost frozen) and scrubbing through the timeline is laggy.

Task manager shows it using barely and cpu/gpu and not even close to the memory I set it to use.

I have tried deleting the media cache files, cloud cleaner, switching cuda off, using proxys, switching to ASIO and even checking my ram health.

The closest thing to a fix is turning off cuda then setting playback to 1/4 but then it starts doing it after a bit.

I have tried so many fixes and I am lost, any ideas will be helpful.

General Specs:

Win 10

GTX 1080ti

AMD Ryzen 2700x

32gb RAM

[R Tarun]

Moving it to Discussions for troubleshooting

[calasade]

24 is taking an incredibly long time to generate/regenerate video tracks whereas 22 and earlier was really quick. I know it's not my PC.

Mod note: edited for content.

[Kevin-Monahan]

Kind of an older thread. Can the community have more info @calasade? See: How do I write a bug report?

With details, we'll have a better shot at solving this. 

Thanks,
Kevin

[calasade]

• Issue - Very fricking slow video timeline generation.
• Adobe Premiere Pro version number: 24.4.1 (Build 2)
• Operating system - Windows 11 Pro
• System Info: CPU, GPU, RAM, HD:

  • Intel Core i9

  • NVIDIA GeForce RTX 3070 32.0.15.5585

  • 64 GB

  • SSD

• Video format: MP4, MKV - Doesn't fricking matter
• Workflow details: Game capture, Timeline Preview - Low to full quality Doesn't fricking matter
• Steps to reproduce - (Very important!) Create sequence, Edit Sequence
  
• Expected result - Efficient generation of video track
• Actual result -  Very very agonizingly slow generation of video track which did not happen in earlier versions; only started occuring when timeline was updated in 24

[Kevin-Monahan]

Hi @calasade,

Thanks for the info. It may be the media cac he. Press Shfit at launch and remove the cache files from the Reset Options dialog box. Reboot. Working better now? Let us know.

Thanks,
Kevin

[calasade]

Made not one bit of difference.

[calasade]

I should also note that just zooming in and out on the timeline causes the thumbnails to regenerate, which is ridiculous.

[calasade]

Thank you so much for the help that didn't help at all. Seeing how this issue has made PP near unsuable, I'm now contemplating switching to DaVinci Resolve.

[Peru Bob]

Try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

[MalakiD98]

It helps but it still takes a long time *(several minutes)* for the playback to load then it's fine when I scrub and go frame by frame, until I tab out then the process begins again.

[Martin29609613df0l]

I'm having the same issue, hoping for a fix soon this is decimating my editing time 

[MalakiD98]

Yeah, it is super frustrating and I am half temped to roll premiere back to a earlier version, where I remember this not being so much of an issue.

[Kevin-Monahan]

Hi @MalakiD98, @Martin3267332243dp,

How does the same project behave in beta? Let us know.

Thanks,

Kevin

[MalakiD98]

I just tried it out in the beta and there was a noticeable performance increase until it froze again, I think the problem is whenever I click out of premiere it starts to freeze and take forever to start the playback and obviously I use two monitors as it helps with multitasking like explorer being open.

also another problem came about from the project being ported to the beta version is that now on my timeline, my multitrack audio is now mirrored on every track, while the source in project bin and in the source window still plays all the tracks correctly.

*(example)* A1 is now repeating til A4.

[MalakiD98]

It seems like even after extended use *(the beta)* is overall worse than what I was running previously, it seemed to be fine at the beginning for a bit then after switching between my monitors it seemed have crashed or was stuck in a stasis where scrubbing or hitting play never happened vs the minutes it took before.

[jasons60157258]

If you'd be willing to create a .dmp file when Premiere appears to be hung that would be very helpful in figuring out what's going on. You'll find instructions at the link below; once you have the file you can compress it as a .zip (ideal but not crucial), upload it somewhere that I can access, and then e-mail me the location at jschroed@adobe.com. Note that the .dmp file will have the contents of the app's address space, so there will be some personally identifiable information in it (e.g,. local directory paths). Please keep that in mind. Thanks!

https://www.windowscentral.com/how-create-crash-dump-file-manually-windows-10

[MalakiD98]

Alright, I sent the .dmp to your email!

[MikeNuvia]

Try closing or hiding your source monitor and effect control panels. Both of those were giving me trouble. And that seemed to have fixed the problem for me.

[matshants7]

Dude, I think your comment might have just saved my life. Thank you so very much.

[matshants7]

I might have spoken too soon. My laptop is still acting very slow, just a little bit less slow than before.