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PREMIERE PRO STOPPED WORKING

New Here ,
Oct 28, 2019 Oct 28, 2019

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Hello, i was colorizing my video on premiere pro for MAC, it suddenly stoped and turned of (the program) and told me that the program had a problem and there was a copy saved, but since then its been two days and the program wont run. It lets me pick a proyect but then it wont open. I waited more than an hour and it just wont open. Help pls i cant work like this. 

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Contributor ,
Oct 29, 2019 Oct 29, 2019

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Try and delete the Premiere Pro prefs files and try and reopen.

You should also take a look in the Activity Manager when Premiere is closed, and stop any processes that look like they might be related to Premiere or Adobe, before trying to reopen. 

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Community Expert ,
Oct 29, 2019 Oct 29, 2019

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please tell us the frame rate, codec and pixel dimensions of your sources and your sequence.  There may be a clue there

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Adobe Employee ,
Nov 01, 2019 Nov 01, 2019

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Hi there,
 
Sorry for the Premiere Pro crash issue. I have a few recommendations for you:
• Create a new project, navigate to Window > Workspaces and uncheck "Import Workspaces from Projects" and import your existing project in it.
• Try to open another version of the project file from autosave folder.
• Try resetting the preferences of Premiere Pro as SamLanes suggested.


Let us know if any of the steps help.
 
Thanks,
NKush

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