premiere pro unable to open file on disk

[graham25384131p1x5]

unable to import mov files. Started of impoting mts file but audio and video is out of sync, tried renaming the file , now it says  unable to open file on disk.

Installed graphic tools , Media features pack not available in my settings. Whats the next thing I should try?

[John T Smith]

>audio and video is out of sync

MOV is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download
.
Does your video use a Variable Frame Rate? See https://community.adobe.com/t5/Premiere-Pro/Variable-frame-rate-video-with-Premiere-Pro/td-p/4601935
If yes, use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate

[graham25384131p1x5]

[graham25384131p1x5]

General
ID : 1 (0x1)
Complete name : D:\day4\00010 - Copy.mov
Format : BDAV
Format/Info : Blu-ray Video
File size : 3.99 GiB
Duration : 26 min 41 s
Overall bit rate mode : Variable
Overall bit rate : 21.4 Mb/s
Maximum Overall bit rate : 24.0 Mb/s
Recorded date : 2022-06-19 08:05:21+00:00
FileExtension_Invalid : m2ts mts ssif

Video
ID : 4113 (0x1011)
Menu ID : 1 (0x1)
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Format settings, GOP : M=3, N=12
Codec ID : 27
Duration : 26 min 41 s
Bit rate mode : Variable
Bit rate : 20.2 Mb/s
Maximum bit rate : 20.9 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Interlaced
Scan type, store method : Separated fields
Scan order : Top Field First
Bits/(Pixel*Frame) : 0.389
Stream size : 3.76 GiB (94%)
IrisFNumber : 5.600000

Audio
ID : 4352 (0x1100)
Menu ID : 1 (0x1)
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : 129
Duration : 26 min 41 s
Bit rate mode : Constant
Bit rate : 384 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Delay relative to video : -384 ms
Stream size : 73.3 MiB (2%)
Service kind : Complete Main

[Peru Bob · Accepted solution]

That is Variable Frame Rate.

Use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

[Randune23]

I had this issue on a project I was working on.  All videos shot on an iPhone would give me this error.  After researching TONS on this website (and using many different searches), I remember seeing something about Handbrake.  So, I decided to try Handbrake.  The only issue is it takes FOREVER to convert the files and Handbrake converts them from a .mov file to a .m4v.  So Handbrake works but you better pop some popcorn b/c the 30 .mov files I get to convert is going to take a very, very, very long time.

Thanks for your help,

Randy