Premiere pro unable to suddenly translate subtitles

[Oscar29062179w8ny]

I've been translating subtitles with the new tools for a couple weeks now and everything was working fine, it worked on the beta version and now on the latest build (25.2.1) but now all of a sudden premiere shows the following error message whenever I try to translate. Even tried on a project that had been previously

translated without an issue, I went back and deleted the previous translations, tried to translate again and it's not working anymore.

Has anyone else encountered this bug or know s of a way to fix it? 

[Oscar29062179w8ny]

I'm trying to translate to German, Italian, French, Spanish, and Portugese

[Stan Jones]

@Oscar29062179w8ny,

Working correctly for me on Win 10, PR 25.2.1, translating to similar languages.

What OS?

What language are you translating from?

What is your install language?

Try translating to one language.

Stan

[Dani_V.]

Hi @Oscar29062179w8ny,

Welcome to the Premiere Pro forums. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

Echoing @Stan Jones' questions, is this working if you try translating it into a single language? How long is the sequence you are trying to translate?

Sorry for the frustration, hope we can help you soon.
Dani

[Oscar29062179w8ny]

Hi! Translating one at a time seems to be much more stable, thank you so much!

Sequence was 60 minutes long and I was trying to translate to 5 Languages at once. My install language is English in Windows 11.

I haven't encountered any more issues these last couple days

[Stan Jones]

@Oscar29062179w8ny,

Ran a test on PR 25.2.3 on Win 10. Single clip sequence 58:21:17, with 1,303 English captions. Translated to 7 languages at once.

Progress indicators (dashboard and Progress panel) immediately went to 50% and showed no change. At 14 minutes, it suddenly completed for all 7 languages.

There are small delays for show active/show all. It is difficult, even with track heights minimized, to see all 8 tracks (English + 7).

But it did work.

Stan

[lucas_2845]

I have the same issue. I've been using this tool for three videos and now it won't work. I'm only translating into one language. Do you know what I can do?

[Stan Jones]

@lucas_2845,

What OS? Running PR 25.3.0? Were your successful translations using the same version?

What language transcribed to? And what language are you translating to?

Do you get an error message, and if so, what does it say?

Stan

[Oscar29062179w8ny]

Hope it helps but one workaround that seems to be working for me is if a proyect is not translating even after leaving it for a while, I open it with Premiere Pro Beta version and it works better there.

[kellan_9054]

Running 25.4 and only trying to translate one language (English to Spanish) and getting the same error. Tried new sequence, tried restarts. Nothing working. 

[Haley25761294vnji]

Hi,

I'm also having a similar issue -- running 25.4 on MacOS 15.6.1. Every time I try and translate, I get an error message. Image attached. Is this a bug with the newest version?

[patricks48555507]

I completed this task a few days ago.  The most recent work, that project completely went missing so I've been re-constructing translation and captions and though nothing has changed, suddenly I get the same message.  Tried all the above workarounds, even re-installing language pack, tried downgrading a bit to build 84, nothing is working.  Naturally I'm on deadline and I don't speak German.

[Oscar29062179w8ny]

I contacted HP support and had an agent connect to my computer, they say their sistem is working on their end and even did a quick translation from a transcript subtitle on my computer, but after that I've had no luck, I still get the error message with the transcript subtitles and with .srt files. they said they will check with back end and send an email, I'll keep you guys updated

[patricks48555507]

Just spent the last 2h with an adobe agent who controlled my desktop - tried everything I tried and then made the conclusion that my cloud was full.  I emptied it.  Same result.  Will update as well.

[patricks48555507]

Another 2h chat with agent controlling desktop (pretty much trying the same things I had and the previous guy had) then a higher up just spent 3h on the phone and he finally they came to the same conclusion that it IS a bug.  Will take a month to work the fix into the next update.  Disasterous for my project.  Tried to take the translation out to create an .srt but the TC is completely off. Open to other workarounds as I am on deadline.

Thanks in advance!

[Demo_Demo0343]

me too

[samz14242260]

Hi I'm having the issue as well. Working fine than all of a sudden it has stopped. I have updated both Premiere and the Beta, done a reboot, done a test with adding my own caption and it can't even translate one caption. Really frustrating that this has all of sudden occurred. 

[patricks48555507]

Lost a whole day to this and then just for fun I tried it this morning.  Works perfectly - just as mysteriously as it stopped working.  

[Oscar29062179w8ny]

Same here, actually saw your comment and went to check, I had experienced a similar issue before and it also resolved itself after a day, maybe something to do with the creative cloud server? though the support representative said yesterday they didn't have any outages.

[DaveK4]

I'm having the same issue as well.

I'm trying to translate captions for a 4 min sequence, from English to Italian, and I don't even get an error message. Premiere (25.3.0) simply freezes up, and I get an audible alert whenever I try to click anywhere in the program, as if there is an error message window open somewhere (but there isn't). Very frustrating.