Premiere Pro V25.0 Not Launching on snapdragon

[Ultima89]

Just installed V25.0 in my ASUS laptop and it is not launching at all.

Tried pressing ALT when launching no effect. Similarly pressed SHIFT and CTRL and ALT, no effect.

Checked whether any plugin installed, nothing.

Tried installing 2023 version. It runs perfectly fine.

Please help.

ASUS VIVOBOOK S15
Processor : Snapdragon(R) X Elite - X1E78100 - Qualcomm(R) Oryon(TM) CPU 3.42 GHz

[jamieclarke]

Hi @Ultima89 - Thank you for contacting us.  Can you make sure that you are running the latest windows update and then let us know if you are still having issues with version 25?

[Ultima89]

Hi, yes just checked for windows update - all up to date.

Restarted my PC just to be sure, yet the version 25 is not launching.

[jamieclarke · Accepted solution]

Hi @Ultima89 - Can you let us know what version of windows you are on?  I believe the minimum version needed is 26100.2033.

Here is our System Requirements document for Arm Based machines.

[Ultima89]

Hi, just checked the Windows Update another time, and yes there is a new update for version 26100.2033.

Installed it, and now I can run V25.0.

Thanks a lot!