Premiere Pro won't open as can't access Preferences folder

[amyyvagabond]

Hello, I can't open my newly installed Premiere Pro, an erroe message always pops up after trying to access audio plugins saying that it can't access third-party audio plugins and Premiere Pro doesn't have access to my Preferences folder. 

How can I solve this problem please? Thank you so much. 

[kjetils30485119]

Hold Alt (Windows) or Option (mac) while opening Premiere Pro. Does that help?

https://community.adobe.com/t5/Premiere-Pro/FAQ-How-to-reset-trash-preferences-in-Premiere-Pro/td-p/...

[amyyvagabond]

Thank you, I tried this and it asked me I wanted to reset Preferences and I clicked yes but still doesn't open and the same error message would pop up...

[Michael Grenadier]

if you're on the mac you may not have "permissions" to access this folder.  If you can find the folder in the finder, right click (or control click) on the folder and choose get info.  You need to make sure you have permissions.  You have to unlock and then change the appropriate permissions for the folder and then click the gear wheel and apply to enclosed items.  If this isn't clear, post back.  I imagine that the same thing is true on a windoze machine, but haven't had to deal with one in a while 

[amyyvagabond]

Thank you, just tried this. I found the Preferences folder in Library but it won't let me change the privilege, it says I don't have permission to change the privilege section... What does this mean? What do I need to do to have permission to change this please?

[Michael Grenadier]

I'm assuming you're on the mac.  Are you signed in as an administrator on the computer?  If not, find out who is and either get them to fix this, or give you administrator priveliges.  This is handled in the system preferences:  users and accounts.  Since I work on my own computer I really don't know exactly how the computer behaves if you do not have administerator priveliges.   

[amyyvagabond]

I am the administrator this is my personal macbook. Very strange, maybe I should go to Apple Store and ask them to help me.

[Michael Grenadier]

can you post a screen grab of the info window for the folder.    

[amyyvagabond]

Sure.

[Michael Grenadier]

If you hit the blue reply button at the top of the thread, you can actually embed the screengrab in the post.  People seem to get upset if you don't do that.  Me, not so much.  Try clicking on the plus button at the bottom of the info window and make sure your user name is added and if it doesn't have read/write permissions, try changing it...  My preferences folder has me at the top of the sharing and permissions list...

[amyyvagabond]

ah sorry new here. Thank you for your patience and for letting me know! The error message that says 'the operation can't be completed because you don't have the necessary permission' is when I clicked the + sign trying to add myself or the administrators to the list. How strange!

[amyyvagabond]

[Michael Grenadier]

you might try creating a new user account with administrator status in system preferences:  users and accounts.  

certainly can't hurt to ask at the genius bar.  If by any chance, you're in NYC, you'd be welcome to stop by my edit room with your laptop...

[amyyvagabond]

Thank you for your help and offer to help in NYC! I am in London and will visit the genius bar tomorrow.