premiere shows videos only purple/scrambled

[nathalied94779158]

since a couple of days the regular mp4 videos are scrambled and also scrambled when exported - help??

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[Moved from generic Cloud/Setup forum to the specific Program forum... Mod]

[John T Smith]

More information needed for someone to help... please click below and provide the requested information

-Troubleshooting https://forums.adobe.com/thread/2261475

-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

[R Neil Haugen]

Besides John's request for more information typically this kind of thing is a problem with the graphics card driver, needing either to manually update to the latest driver, and occasionally rolling back.

Neil

[nathalied94779158]

thank you Neil will try that 🙂

[Vidya Sagar]

Hi nathalied94779158,

Have you tried the step recommended by R Neil? Do you have an Intel GPU configured in the machine?

If yes, the driver might be causing the issue, please install a previous version. Here is the link: Support for Intel® Graphics Drivers

Thanks,

Vidya

[kulpreet singh · Accepted solution]

Hi nathalied94779158,

Our engineering team is aware of this issue and we are working on a fix.

Please refer to this link for the workaround.

Thanks,

Kulpreet Singh