Premiere v23 "The importer reported a generic error" when relinking media

[kylemalkin]

I installed Premiere v23 today (previously was using v22) to open an edit created by my client in this newest version of Premiere. When I tried to relink the media that all definitely works on his computer and is not corrupted, I received the annoying "The importer reported a generic error" when relinking media continually, even after deleting all caches, and EVEN after deleting the app and reinstalling. When I reinstalled, I chose to not import old settings from previous versions. Didn't help. Adobe, PLEASE FIX THIS BUG!!!!!!!

[Sumeet Kumar Choubey]

Hi Jules27071781t8q2,

We're sorry about the poor experience. Are you able to import these files in a new project? Also, where are these media files saved (internal/external/network drive)? 

Thanks,

Sumeet

[kylemalkin · Accepted solution]

Hi Sumeet, thanks so much for replying! I greatly appreciate it. After several more hours of experimenting, I discovered that the files I was trying to relink to were "cloud-only" files in my Dropbox folder, so I simply had to make my Dropbox files available on my desktop prior to relinking, and after clearing the cache, it worked. Thank you again for followign up!

[Ehilbert]

Hi. It doesn`t  seem a solution to me if I have to keep moving folders everytime I open the project. I´m doing it for some months know and It is very annoying and time expensive