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Premiere v23 "The importer reported a generic error" when relinking media

Community Beginner ,
Nov 10, 2022 Nov 10, 2022

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I installed Premiere v23 today (previously was using v22) to open an edit created by my client in this newest version of Premiere. When I tried to relink the media that all definitely works on his computer and is not corrupted, I received the annoying "The importer reported a generic error" when relinking media continually, even after deleting all caches, and EVEN after deleting the app and reinstalling. When I reinstalled, I chose to not import old settings from previous versions. Didn't help. Adobe, PLEASE FIX THIS BUG!!!!!!!

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Editing , Error or problem , Import

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correct answers 1 Correct answer

Community Beginner , Nov 14, 2022 Nov 14, 2022

Hi Sumeet, thanks so much for replying! I greatly appreciate it. After several more hours of experimenting, I discovered that the files I was trying to relink to were "cloud-only" files in my Dropbox folder, so I simply had to make my Dropbox files available on my desktop prior to relinking, and after clearing the cache, it worked. Thank you again for followign up!

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Adobe Employee ,
Nov 14, 2022 Nov 14, 2022

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Hi Jules27071781t8q2,

 

We're sorry about the poor experience. Are you able to import these files in a new project? Also, where are these media files saved (internal/external/network drive)? 

 

Thanks,

Sumeet

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Community Beginner ,
Nov 14, 2022 Nov 14, 2022

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Hi Sumeet, thanks so much for replying! I greatly appreciate it. After several more hours of experimenting, I discovered that the files I was trying to relink to were "cloud-only" files in my Dropbox folder, so I simply had to make my Dropbox files available on my desktop prior to relinking, and after clearing the cache, it worked. Thank you again for followign up!

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