Inspiring

Answered

Preview Lagging on a new laptop

Forum|Forum|6 years ago
June 26, 2019
6 replies
7644 views

Hey guys,

I just bought a new laptop to run a premiere pro cc and my laptop spec is as follows

i7-9750H (2.6 GHz 4.5 GHz)

DDR4 32 GB RAM

GTX 1660 Ti (6GB VRAM)

SSD

I copied the projects and videos that I had saved on my desktop computer which has outdated spec

i5 3570 (3.4GHz 3.8 GHz)

DDR3 8GB RAM

GTX 660 (2GB VRAM)

SSD

My project had no problem running on my desktop and no lagging on preview screen. Had no problems in editing video (FULL HD 1920*1080)

But as I copied all those files including mov files mp4 files and project files to my new laptop and when I tried to open the project and edit the video, it started lagging terribly.

Does anyone have any idea or suggestion? (I am a novice user Prmiere pro. Just have the project file and movies that my friend helped working on and sent to me which runs perfectly on my desktop computer, but doesn't on my new laptop computer.)

Please help.......

Thanks

This topic has been closed for replies.

Correct answer spring431

Thanks to everyone trying to help me out with the problem that I had.

After trying all different kinds of methods that you guys suggested and having seen it's not solving the problem, I started thinking that there might be another reason causing it.

So I thought I might wanna try a last-resort(?) method; uninstall and reinstall the program (and if it doesn't work, I was gonna reintall the Windows as well.)

And after reinstalling the program, it started working.

No lags, no choppy previews. Working just fine.

Feel so relieved now.

Thanks so much for all of you guys.

I learned a lot from your tips as well.

Thanks a lot and have a good one.

Ann Bens nathans95476525 Peru Bob MyerPj basil1891

M

matiaslanziU

Participant

I had the same problem, I went crazy disconecting monitors, devices and so on.

The culprit in my case was the monitor's refresh rate 144Hz, I changed back to 60Hz and all problems went away.

Check it out.

K

Krish5E0E

Participant

hello people, i have the ASUS TUF F15 with the following specs:-

Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz 2.50 GHz

nvidia 1650ti

16gigs ram

512gb ssd

1tb hdd

i use hdd for editing videos. I often face problems like laggy preview and the the whole laptop just lags. Sometimes premiere pro just crashes and i lose all my unsaved work. I havent been able to figure out the problem yet. Its almost a year now since i brought this laptop. It had 8gigs ram but then i got it extended to 16. Still premiere pro doesnt work well. I have already selected CUDA and also gave 13gb of ram to premiere pro. My graphics driver is also up to date.

Is the product having an issue?

It would be cool if i get some assistance asap coz the warranty of the laptop is about to end and if there is a system error or fault, i could get it done.

K

Krish5E0E

Participant

spring431AuthorCorrect answer

Inspiring

Thanks to everyone trying to help me out with the problem that I had.

After trying all different kinds of methods that you guys suggested and having seen it's not solving the problem, I started thinking that there might be another reason causing it.

So I thought I might wanna try a last-resort(?) method; uninstall and reinstall the program (and if it doesn't work, I was gonna reintall the Windows as well.)

And after reinstalling the program, it started working.

No lags, no choppy previews. Working just fine.

Feel so relieved now.

Thanks so much for all of you guys.

I learned a lot from your tips as well.

Thanks a lot and have a good one.

Ann Bens nathans95476525 Peru Bob MyerPj basil1891

A

Andy 1968

Inspiring

I am glad things are working. If it acts up again you can run Windows Task Manager as seen in the video below to see what is going on under the hood.

https://youtu.be/Q-fpynuJCwQ

J

jimmy5556

Participant

mine works now for doing nothing. it lagged all morning. i turned it off i went out for 2 hours came back and it works spot on. why is it only doing it sometimes

MyerPj

Community Expert

You're probably going to need to turn off the onboard / intel video option in the bios / uefi. Thus making sure you are using just use the GTX 1660.

spring431Author

Inspiring

Thanks for the good tip. It turns out that I cannot turn off the onboard graphic option on Bios. However, I was able to enter NVIDIA control panel, and force the settings so that NVIDIA graphic card will be the one used for Premiere and I could check it's running while I was running Premiere.

Unfortunately, however, it didn't work for me (I assume the GTX 1660 Ti was being used already even before changing the setting.)

Thanks

S

Sumeet Kumar Choubey

Community Manager

Hi there,

Sorry to hear that you are facing this issue. Please let us know more about your timeline. Are you using any effects on the clips like Lumetri or Warp Stabilizer? Also, are the media files saved on your SSD or are they on an external drive? Please try to render the timeline and check if the rendered section is giving real-time playback. (Highlight your timeline, then select Sequence > Render In to Out)

If after rendering the timeline, the playback still looks choppy. Then check if you have any antivirus or security software running in the background that could be performing a scan causing the performance to drop. Let us know, we’re here to help.

Thanks,

Sumeet

spring431Author

Inspiring

Thanks for your response.

I am not using Lumetri or Warp Stabilizer that you mentioned.

For my laptop, I have 2 SSD installed (1 installed on M.2 slot while another installed on SATA slot).

Premiere is installed on the same SSD as the OS (which are both installed on M.2 slot) while the video files and project files are saved in another SSD (SATA)

But I was thinking it wouldn't be an issue because both are internally installed SSD.

I am rendering the entire timeline as you suggested at the moment. It's taking about 2 hours now. (Does it usually take this long?)

One thing that's weird is that for the desktop I didn't have to do any rendering to start working on it. (I received the project files along with the movie files from a friend who did all the work previously, and I just opened the project to do practice using premiere with it. And there was no lagging or choppiness when I tried playing the preview or moved around the timeline to edit the video)

So I am wondering why I would need to do the rendering for working on my laptop.

Thank you

Ann Bens

Community Expert

Premiere is installed on the same SSD as the OS (which are both installed on M.2 slot) while the video files and project files are saved in another SSD (SATA)

I would have put the OS and program on the slower disk. Project and files on fast disk.

What color is the render bar?

N

nathans95476525

Participant

Make sure you are running playback using your GPU. As a default on your new laptop your playback may be using your processor which usually gives a slower/laggier playback.

Go to File>Project Settings>General and then under Renderer ensure that the Mercury Playback Engine GPU Acceleration (CUDA) is selected.

Alternatively, if possible, select the (OpenCL) version, just don't use Software only would be my advice, despite your powerful CPU.

Hope this makes sense.

spring431Author

Inspiring

Thanks for your advice.

Actually, I have tried both CUDA and OpenCL ...and it didn't work..

At first, I was wondering whether the hardware is not good enough, but then I think both CPU and GPU on my laptop is better than the one used for my desktop.

I suppose i7-9750H and GTX 1660 Ti should be ok for editing 1920*1080 29.97fps...am I right?

and I have no idea why it's lagging when I am playing the preview or trying to edit

N

nathans95476525

Participant

Have you preview rendered the project on your new laptop yet? This may be one of the first things you did but just to check, highlight your entire timeline and hit the enter key.

Other than this, I cant think of what it might be. I will do some more research and get back to you. But as for your laptop, it is more than powerful enough to run premiere the way it should!

An afterthought - check your GPU drivers are up to date, and that you are also running the latest premiere version (which I'm assuming you are as you've just downloaded it to a new device)

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