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Problem importing files shot on Iphone 13 Pro Max in Cinematic Mode

Community Beginner ,
Feb 04, 2022 Feb 04, 2022

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Hello everyone,

 

I have an issue while importing my files shot on my Iphone 13 Pro Max in Cinematic Mode. Premiere Pro show me this message "Error message. We were unable to open the file on disk". 

 

Can someone help me please ? 

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Error or problem , Freeze or hang , Import

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Adobe Employee ,
Feb 05, 2022 Feb 05, 2022

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Hi alexandraa74826029,

 

Sorry to hear about this. Where are the media files saved (internal/external/network drive)? Have you tried moving the files to any other location & checked if it's importing properly?

 

Thanks,

Sumeet

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Community Beginner ,
Feb 07, 2022 Feb 07, 2022

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Hello,

 

Thank you for your message. My files are on my laptop, I tried to save them on multiple places in my laptop but I still get the same message.

 

Do you know what can I do?

 

 

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Guide ,
Feb 07, 2022 Feb 07, 2022

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Use any program for transcoding to another compression format and only then your media will be successfully added to Premiere.

The problem with the support of most modern formats, of course, it's time to solve Adobe. Here every third user encounters this.

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Adobe Employee ,
Apr 05, 2023 Apr 05, 2023

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LATEST

Hi @alexandraa74826029 , @Baffy19,

 

Sorry for this problem again. We have fixed it in the latest beta build.
Please check out the latest beta build version from the creative cloud and let us know how it goes there.

You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)
https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

 

We have also received a confirmation of this fix @ https://community.adobe.com/t5/adobe-media-encoder-bugs/import-movie-fails/idi-p/13337381

If you still face this issue, please share your media files(& project) here and we will check at our end https://helpx.adobe.com/creative-cloud/help/share.html

 

I hope it will help.
Thanks,
Mayjain

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