Problem importing files shot on Iphone 13 Pro Max in Cinematic Mode

Community Beginner ,
Feb 04, 2022 Feb 04, 2022

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Hello everyone,

 

I have an issue while importing my files shot on my Iphone 13 Pro Max in Cinematic Mode. Premiere Pro show me this message "Error message. We were unable to open the file on disk". 

 

Can someone help me please ? 

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Error or problem , Freeze or hang , Import

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Adobe Employee ,
Feb 05, 2022 Feb 05, 2022

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Hi alexandraa74826029,

 

Sorry to hear about this. Where are the media files saved (internal/external/network drive)? Have you tried moving the files to any other location & checked if it's importing properly?

 

Thanks,

Sumeet

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Community Beginner ,
Feb 07, 2022 Feb 07, 2022

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Hello,

 

Thank you for your message. My files are on my laptop, I tried to save them on multiple places in my laptop but I still get the same message.

 

Do you know what can I do?

 

 

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Advocate ,
Feb 07, 2022 Feb 07, 2022

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Use any program for transcoding to another compression format and only then your media will be successfully added to Premiere.

The problem with the support of most modern formats, of course, it's time to solve Adobe. Here every third user encounters this.

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