Problem wiht keyboard shortcuts

[Bauloni]

I have lost my keyboard settings after a reinstallation. I have tried to recreate them correctly. I also placed a keyboard file from my other computer, where the shortcuts work properly, into the folder with the keyboard shortcut files, but it doesn't work on the keyboard. Can anyone help? 🙂

[Averdahl]

I have lost my keyboard settings after a reinstallation. I have tried to recreate them correctly. I also placed a keyboard file from my other computer, where the shortcuts work properly, into the folder with the keyboard shortcut files, but it doesn't work on the keyboard. Can anyone help? 🙂

By @Bauloni

You should place the kys-file in C:\Users\Username\Documents\Adobe\Premiere Pro\24.0\Profile-Username\Win on a windows machine, but just doing that wont change anything. So, in Premiere Pro press Ctrl+Alt+K and then go to Preset and select your own keyboard shortcuts.

Its a similar file path on the Mac as well.

[Bauloni]

Thank you - but that's precisely what i've done, and it stil doesn't work... Very strange... Seems to be at deeper lying problem...  🙂 

[Averdahl]

Thank you - but that's precisely what i've done, and it stil doesn't work... Very strange... Seems to be at deeper lying problem...  🙂 

By @Bauloni

If you have placed the .kys file in the Win-folder it should work. If not, resetting the Preferences often solves the problem. Close Premiere Pro and launch it again but this time while pressing and holding down the Shift-key. This will bring up the dialog were you can check Reset app preferences and the click on Continue.

When done, press Ctrl+Alt+K and then go to Preset and select your own keyboard shortcuts. Hopefully it works this time.

[Bauloni]

Whats even more strange is, that one of the custum settings is working fine... But the two others don't (pictures)... 

[Averdahl]

Whats even more strange is, that one of the custum settings is working fine... But the two others don't (pictures)... 

By @Bauloni

Are you sure that you have placed the file in the correct folder? For example, if i install Premiere Pro 23.0 and then uninstall it and install Premiere Pro 24.0 i will have two folders in

C:\Users\Roger\Documents\Adobe\Premiere Pro. One folder is named 23.0 and the other 24.0. If i now place my kys-file in C:\Users\Username\Documents\Adobe\Premiere Pro\23.0\Profile-Username\Win and open Premiere Pro 24.0 i won´t be able to find my shortcuts at all. So make sure that you place it in the correct folder for the Premiere Pro version you use.

What should i look at in the screeen dumps? I don´t see any abnormal in any of them.

[Bauloni]

Yes, I'm sure the file is in the right folder. Otherwise, I wouldn't be able to select it in Premiere, right...? It's really strange that it doesn't work. I added "Add Edit" where I usually have it, and that works fine. But I can't get zooming in and out of the timeline or sequence to work...

I was a bit too quick with the screenshots. It was just so you could see if everything looked okay. But you didn't know exactly what I want it to do... However, the settings are an exact copy of my settings on my personal computer. I tried to set that up before I came up with the idea of copying the project file. 🙂

[Averdahl]

Yes, I'm sure the file is in the right folder. Otherwise, I wouldn't be able to select it in Premiere, right...?

By @Bauloni

Yes, if you can select it it´s in the correct folder! 🙂

It's really strange that it doesn't work. I added "Add Edit" where I usually have it, and that works fine. But I can't get zooming in and out of the timeline or sequence to work...

Did you reset the Preferences as described abowe? 

[Bauloni]

I haven't tried that yet. I'm a bit afraid that it will reset all sorts of other settings, which I won't be able to figure out how to get back... 🙂 But I guess I should give it a try.

[Bauloni]

Unfortunately that didn't work either... But thanks for your help. 🙂

[Averdahl]

But I can't get zooming in and out of the timeline or sequence to work...

By @Bauloni

• Do you mean Zoom In, Zoom Out or Zoom to Sequence?
• Can you add another command to the key/keys that don´t work, for testing purposes?
• Do you use PC or Mac?

[Bauloni]

It suddenly works! Maybe I missed something earlier, but I can't figure out what it could have been... I used a different shortcut file, which I'm sure I had tested before, and it worked. However, it's still puzzling that the shortcut file I copied from my personal PC didn't work on my work PC, even though it works on the personal one... But I'm happy, and I thank you so much for taking the time to help!

[Averdahl]

It suddenly works! 

By @Bauloni

Great to hear that! Thanks for reporting back! 🙂

[Peru Bob]

It suddenly works! Maybe I missed something earlier, but I can't figure out what it could have been...

By @Bauloni

Maybe restarting the computer?