Copy link to clipboard
Copied
Hi everyone, I'm having a problem starting Premiere with any project. The "essential graphics" panel blocks the software, if deactivated it works correctly but when I activate it it loads endlessly. Maybe I must have loaded it too much or there must be some template that is driving it crazy. How can I restore it? Unlink all templates to be able to activate normally? The problem is actually opening the screen directly from Premiere which is impossible for me. I await advice, thanks.
Copy link to clipboard
Copied
Hey @Giacomo35178176h836,
Sorry you're running into issues. If I'm understanding you correctly, it sounds like having the Essential Graphics panel open is causing a large slowdown to Premiere Pro.
I have some questions to try and get you back on track, can you tell me:
(win) ://Users/username/AppData/Roaming/Adobe/Common/Motion Graphics Templates/
(mac) username/Library/Application Support/Adobe/Common/Motion Graphic
Can you share a video of what's happening?
Cheers,
Theresa
Copy link to clipboard
Copied
Hi, I use the software from the M1 pro 16gb mac. I located the Essential Graphics folder and removed all contents. I also moved what may have been the external .mogrt files. But nothing to do. Every time I open the panel it loads continuously. For now I'm using the Premiere Beta version which doesn't give me this problem. But I would like to understand how to solve it on the classic Premiere Pro 2024 version. Both are updated. What can I do?
Copy link to clipboard
Copied
To be able to try and replicate this issue on my computer so I can help, I need to know the exact build of Premiere Pro you're using and some of the following questions:
Thanks,
Theresa
Copy link to clipboard
Copied
My version is 24.1.0 (build85). The problem occurs even if I open a new and clean project, I cannot open the Essential Graphics window in any case. Operating system Mac OS Sonoma version 14.2.1. I don't think I have libraries in use or use external plugins? How can I check if they are connected to Premiere and possibly deactivate them?
Copy link to clipboard
Copied
Thanks for that info.
You can check if you're using any libraries, go to Window -> Libraries and see if there is a list populated in there.
You can check if you're using 3rd Party Effects by going to the Effects panel and selecting the 3 lines/hamburger menu and selecting "Manage Video Effects."
You can check if you're using 3rd party extensions by going to Window -> Extensions. (Mine is greyed out because I'm not using any.)
Let me know if any of these are being used, and we'll take it from there! Thanks for your patience!
Copy link to clipboard
Copied
I don't have any Video Effects. Among the extensions I have "AEJuice Pack Manager 4", I tried to delete it from the various folders on the Mac but it still remains visible within Premiere.
Copy link to clipboard
Copied
Hmm okay. Follow steps here to uninstall: https://aejuice.com/support/technical-issues/how-to-uninstall-aejuice-pack-manager/
Restart Premiere Pro. See if the Essential Graphics panel is still giving you trouble.
Close Premiere Pro. Hold Shift as you click on the icon. The reset options dialog will appear, select "Clear media cache files, reset plugin loading cache, disable third party plugins."
If that doesn't work try resetting Workspaces:
Go to Window > Workspace > Reset to Saved Layout
If that doesn't work, reset your prefs. Close Premiere Pro. Hold Shift as you click on the icon. The reset options dialog will appear, select "Reset app preferences"
Copy link to clipboard
Copied
Nothing. It didn't work out in any of those ways. But what if I had to uninstall and reinstall Premiere? Could it solve it? Would it make any changes to my projets?
Copy link to clipboard
Copied
Installing and reinstalling shouldn't affect your projects, sometimes it can resolve issues, so it can't hurt to try.
You can uninstall/reinstall 24.1 or you could try rolling back to 24.0 if you want to do a final test.
In Creative Cloud app, click the three dots to select "Other versions."
Since the beta is working for you, that tells me that you should not have issues when Premiere 24.2 arrives. You can continue to use the beta and update when it rolls out.
Copy link to clipboard
Copied
I was chatting with a colleague about this, and it could be the temp mogrt previews. Close Premiere Pro. To delete those, go to
/var/folders/9x/<>/T/ProBrowser
(The <> is a folder with a very long random string, but it should be the only folder in there) Delete all of the thumbnails in the folder, then launch Premiere Pro. The folder should repopulate and hopefully this fixes the issue. Let me know!