• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Processor incompatible with 24.0 premiere version

Community Beginner ,
Oct 17, 2023 Oct 17, 2023

Copy link to clipboard

Copied

Good night, i was trying to update for the 24.0 premiere version and it said that the processor is incompatible and must have AVX2. How can i download without any error?

TOPICS
Error or problem , Hardware or GPU

Views

5.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Oct 17, 2023 Oct 17, 2023

What hardware are you using. Win, Mac, and the processor, etc...

 

Here's a link to the other thread.

https://community.adobe.com/t5/premiere-pro-bugs/pr-24-0-says-not-compatible-on-13700f-pc/idc-p/14156754#M15943

Votes

Translate

Translate
Community Expert ,
Oct 17, 2023 Oct 17, 2023

Copy link to clipboard

Copied

We just had a thread with the same issue. It was fixed by enabling AVX2 in the bios

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 17, 2023 Oct 17, 2023

Copy link to clipboard

Copied

What hardware are you using. Win, Mac, and the processor, etc...

 

Here's a link to the other thread.

https://community.adobe.com/t5/premiere-pro-bugs/pr-24-0-says-not-compatible-on-13700f-pc/idc-p/1415...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

I have already read this, but my processor don't have this feature (its from 1st generation of intel core). I would like to know how can i download without a compatible processor?

Thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

Sorry mate. Adobe allows a wide range of hardware to be used with their software, but if you don't meet the minimum requirements, that's as far as it goes. Stick with whatever version you can use, if 2023, you can use that. I have a side rig I use for other stuff now, but it still has 2017 on it, because, that's when that computer was good and the software worked with that hardware. Each generation of software needs more and more hardware... that's the nature of software. You wont get good performance with modern software on an older machine.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 20, 2023 Oct 20, 2023

Copy link to clipboard

Copied

ok, I'll try to use a parallel version then 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

Sorry, but your processor is too old for the 2024 version. AVX2 support did not arrive onto Intel platforms until the 4th-Gen Intel Core CPUs were introduced in 2013. For AMD, one would have had to wait until the first-gen Ryzen CPUs were introduced in 2017.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 30, 2023 Oct 30, 2023

Copy link to clipboard

Copied

You can use Intel official utility to check if your CPU has AVX2 or not. https://www.intel.com/content/www/us/en/support/articles/000090473/processors/intel-core-processors....

 

Mine doesn't even have AVX1, but it's working fine. What does AVX2 do? Why it is a minimum requirement? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 30, 2023 Oct 30, 2023

Copy link to clipboard

Copied

What PP version are you on, and your OS?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 30, 2023 Oct 30, 2023

Copy link to clipboard

Copied

LATEST

I rarely use PP, mostly AE and Media Encoder with Windows occasionally. CC Cloud won't upgrade latest version due to AVX2, no biggies. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines