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Prores Raw could not be decoded

New Here ,
May 25, 2021 May 25, 2021

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Hello to all
When I try to import a Prores Raw recording into Premiere, I get the error message "Prores Raw video could not be decoded". The audio tracks play, but there is a bluescreen in the video track. The recordings were made with a Z-Cam E3 F6 + Atomos Ninja V. My operating system is Windows 10, Premiere Pro is installed with version 15.2 (latest version up to date), I have Apple Prores Raw software installed with version 1.3. All settings as they are given here, I have set so:
https://helpx.adobe.com/de/x-productkb/multi/prores-raw-support-adobe-video-applications.html

 

The graphics driver is also up to date.
I also tried older versions of Premiere, but that didn't help either.

 

My hardware:
AMD Ryzen 9 5900X 12-Core Processor
AMD Radeon RX 6800
32 GB DDR4 Ram
2x 1000 GB Samsung Evo 970 SSD

I am very grateful for any help!

Translated with [link removed by mod] (free version)

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Error or problem, Import

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Adobe Employee ,
May 28, 2021 May 28, 2021

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Hi davidh91894456,

 

Sorry about the poor experience. Would you mind sharing a download link for the sample media with which you are experiencing the issue? It would help us to test the issue at our end. 

 

Thanks,

Sumeet

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New Here ,
May 28, 2021 May 28, 2021

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Hi Sumeet! 

 

Thank you for the quick response. Down below you'll find a WeTransfer Link to the media needed. My college has the same programm and updates  and yet his laptop (INTEL CPU & Nvidia GPU)  has no issues opening / using the media in Premiere Pro. But I have a AMD GPU & CPU, maybe thats the problem? 

 

Please let me know if you have a solution for my problem. 

 

https://we.tl/t-Y5UoMhtKxB

 

 

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New Here ,
Jul 24, 2021 Jul 24, 2021

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seem problem

VEGA 64 

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