"Edit in Photoshop" opens photoshop application but not the actual file that I want to edit

Report · Dec 02, 2021

This has been happening for a while now - and I finally thought to post - because I'm sure it is happening to other people.

TLDR: Watch the attached video.

Usually, on your Premiere Pro timeline, you can select a .jpg or .png and right-click (or control click on Mac)... select "Edit in Adobe Photoshop" and the file will open in Photoshop... you make changes, save, bam boom you're set.

For years and years, it would just work. Always. Never a problem - until.... maybe a year ago? IDK - time is just going by. So, now...... SOMETIMES it works. Now, more frequently than not - selecting "Edit in Adobe Photoshop" will open Photoshop - but it just stays at the home screen - the actual file I want to edit does not appear. Which means - I have to go find the file I want to edit and manually open it - which wastes time and energy - ESPECIALLY knowing that it SHOULD JUST OPEN THE FILE RIGHT FROM PREMIERE. GEEZE.

I have attached a video that illustrates the issue.

The most difficult part to reckon with is - it works sometimes, and doesn't work most of the time. It isn't consistent in the error. It works more frequently when I'm editing on a PC system (super old but somewhat future proofed Dell running Adobe CC 2022). It works much less when I'm working on my 2019 Macbook Pro (also running Adobe CC 2022). The failure is not predictable or consistent, and I don't know the workaround to fix it - somebody please help!!!!

Since I'm on my mac now, and it's the one that fails the most - here are the specs, in case that helps:

Model Name: MacBook Pro

Model Identifier: MacBookPro16,1

Processor Name: 6-Core Intel Core i7

Processor Speed: 2.6 GHz

Number of Processors: 1

Total Number of Cores: 6

L2 Cache (per Core): 256 KB

L3 Cache: 12 MB

Hyper-Threading Technology: Enabled

Memory: 32 GB

System Firmware Version: 1554.140.20.0.0 (iBridge: 18.16.14759.0.1,0)

System Version: macOS 11.6 (20G165)

Running Adobe CC

Photoshop 23.0.2

Premier Pro 22.0

(yes, I made sure both programs are on the lastest version, it's still not working.)

Thanks for your help!

Report · Dec 03, 2021

Hi CaSMITH22,

Sorry about the poor experience. Have you tried resetting app preferences to isolate any preference corruption issue that might be causing the app to misbehave?

Thanks,

Sumeet

Report · Dec 07, 2021

Hi Sumeet - thank you so much for following up! I just tried resetting app preferences and clearing the plug-in cache as instructed (dialogue boxes came up during the splash screen). Tried again, still doesn't open in photoshop.

I also cleared the media cache, as that helps a lot of random problems that pop up, but that didn't help either.

Any other ideas?

Report · Dec 10, 2021

Hi, I'm having the same issue - it was actaully the first thing i tried to do in a timeline opened on a brand new computer with a fresh install of premiere. I've been using an older version of premiere because i was stuck on safari OSX and it has become part of my workflow and suddenly not being able to do that will cause quite a slowdown for me.

any solutions? many thanks, Ben

mac os monterey

apple m1 max 64gb

premiere pro v22.0

Report · Dec 10, 2021

Hi Ben - no resolution yet. I've seen a few other posts about it as well, and haven't found any solution.

I also just tried on a fresh computer - macbook air that I'm using while my macbook is being fixed.

Macbook Air 13-inch 2020

1.2 GHz Quad-Core Intel Core i7

16 gb memory

Iris Intel graphics

macOS Monterey 12.0.1

Tried opening a .jpg and a .png from the timeline, still just opens photoshop, not the file.

I'll keep digging and let you know if I find a solution. Please let me know if you find anything! It slows my workflow as well.

Report · Dec 10, 2021

Did you reinstall 23.0.2?

Have you tried 23.0.1?

Disable the welcome page in the pref.

Is there a read/write or something simular on the files active.

Report · Dec 10, 2021

Hi Ann,

Tried disabling the welcome page in preferences (save/close/reopen) - didn't fix.

Reinstalled 23.0.2 - nothing

Tried 23.0.1 - nothing

(disabled welcome page in preferences on those versions as well)

I went to my windows machine, which doesn't have this problem - and saw I'm on:

Photoshop 22.3

Premiere 15.0

Went back to my macbook, uninstalled both, and reinstalled as these versions - and - IT WORKS.

When I clicked "Edit in Photoshop" - when photoshop opened, a dialogue box popped up with a request to allow access to documents (or something to that effect - I didn't screengrab it) - so the read/write you mentioned may be the issue? I just don't know how to test or access read/write controls to verify.

All I know is, it does work... on these older versions.... that's the news for now!