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"Error message. We were unable to open the file on disk"

Community Beginner ,
Oct 26, 2017 Oct 26, 2017

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Cattura.PNG

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correct answers 1 Correct answer

Community Beginner , Nov 01, 2017 Nov 01, 2017

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Contributor ,
Oct 26, 2017 Oct 26, 2017

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most likely corrupted file, try to re-download the file if you still have it. I never could fix this thing, happened very rarely but it did, and i remember once re-downloading the file from the cards and it worked, but only one time.

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Community Beginner ,
Nov 01, 2017 Nov 01, 2017

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Windows_MediaFeatturePack_X64_1709.PNG

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New Here ,
Sep 24, 2020 Sep 24, 2020

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what do you do for macs?

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Adobe Community Professional ,
Sep 24, 2020 Sep 24, 2020

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I'm assuming you're seeing this when you are trying to import the file in to premiere

It's possible there's some corruption on your harddisk.  Use diskutility: diskfirstaid to analyze and repair the drive

If that doesn't solve the problem

use mediainfo and see if it can tell you the specs of the file

https://mediaarea.net/en/MediaInfo/Download

In particular tell us the codec, pixeldimensions, frame rate and if it's constant or variable frame rate.

You might see if handbrake can open the file

https://handbrake.fr
If so, convert it with the quality slider set to maximum and make sure it's set to constant frame rate.

 

 

 

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New Here ,
Aug 23, 2021 Aug 23, 2021

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My client had the same problem, turned out it was because she was using files that were still in a .zip file. She unzipped them, stored them in a local folder, closed Premiere, Restarted the PC and it worked.

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New Here ,
Oct 18, 2021 Oct 18, 2021

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I brought my corrupted mp3's into VLC media converter and reoutput them as MP3s again, and it worked! 

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New Here ,
Oct 21, 2021 Oct 21, 2021

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this was the only thing that worked for me, so thank you!!!

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