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"Source settings" option not working

New Here ,
Jun 07, 2021 Jun 07, 2021

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Hello, I'm encountering a problem where I have a clip highlighted and I try to open Clip > Source Settings, but nothing actually happens. It isn't greyed out or anything like that, it just doesn't seem to open anything. I apologize if I'm missing something, as I am a new user, but if anyone could help it would be greatly appreciated.

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Adobe Employee ,
Jun 08, 2021 Jun 08, 2021

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Hi Isaac!

Sorry about the trouble. We can get this checked. 

 

Let us know. 

Thanks,

Kartika

 

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New Here ,
Jun 08, 2021 Jun 08, 2021

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Hi Kartika,

It seems I am using version 15.2.0 (Build 35).

The files in question are mp4 files, in 1920x1080 60fps.

I just reset my preferences and I'm getting the same result.

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Adobe Employee ,
Jun 12, 2021 Jun 12, 2021

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Hey Isaac!

Thanks for the details. Could you refer to this article? https://helpx.adobe.com/premiere-pro/how-to/view-modify-source-settings-raw-media.html

 

Let us know how it goes.

Kartika

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Community Beginner ,
Aug 02, 2022 Aug 02, 2022

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This is useless, your help.

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Community Expert ,
Aug 02, 2022 Aug 02, 2022

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are you having the same problem?  If you're serious about troubleshooting the issue, Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and your source properties and sequence settings.  

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New Here ,
Aug 29, 2022 Aug 29, 2022

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I have the same issue. When you click on Source Settings. Nothing happens.

 

1. Win 11 Version 10.0.22000 Build 22000

2. Processor 12th Gen Intel(R) Core(TM) i7-12700H, 2300 Mhz, 14 Core(s), 20 Logical Processor(s)

3. RAM 16 GB

4. Adapter Type NVIDIA GeForce RTX 3060 Laptop GPU, NVIDIA compatible

5. Source Properties: I'm adding a Insta360 video file: .insv 

6. Sequence setting by default

7. Adobe Pr Version 22 6.0 build 68

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Community Expert ,
Aug 29, 2022 Aug 29, 2022

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looking at this

https://helpx.adobe.com/premiere-pro/how-to/view-modify-source-settings-raw-media.html

it seems that source settings are only availale for certain formats...    Hopefully someone will correct me if I'm mistaken  (wouldn't be the first time).  What are you trying to modify with this?  Properties will give you all the info, and Modify gives you certain options which may or may not be what you're looking for.

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New Here ,
Aug 29, 2022 Aug 29, 2022

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Probably you are right. I tried to add directly from the RAW file and it worked. The pop-up window appeared. 
I'm trying to lock the direction of a 360 video and select the horizontal stabilization. 
In summary, I'm just trying to edit my video clips directly on AdobePr and not in the Insta360 Studio app. Right now, is more difficult to use Adobe but obviously provided the format that I want and the option to add subtitles.

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Community Expert ,
Jun 12, 2021 Jun 12, 2021

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There is a known issue with nested audio: if any in the timeline, delete or disable Show Audio Waveform.

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Community Beginner ,
Feb 13, 2023 Feb 13, 2023

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I'm having the same problem. Tried different video file sin different projects.

When i do a right-click on the video file and select "source settings" absolutley nothing happens.

Premiere Pro Version 23.1.0 (Build 86)

---

  Systemversion: macOS 12.5.1 (21G83)

  Kernel-Version: Darwin 21.6.0

  Modellname: MacBook Pro

  Modell-Identifizierung: MacBookPro18,2

  Chip: Apple M1 Max

  Gesamtanzahl der Kerne: 10 (8 Leistung und 2 Effizienz)

  Speicher: 32 GB

  Systemfirmwareversion: 7459.141.1

  OS-Ladeprogrammversion: 7459.141.1

 

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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what are the properties of your source files?  Select a clip in the project either in a bin or in the timeline, right click on the clip and choose "properties" and please tell us the video codec type.  

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Community Beginner ,
Feb 14, 2023 Feb 14, 2023

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I have several different files (none of them work regarding the "source settings"). At this moment, "source settings" isn't woking with none of my files.

Just to point that out, "source settings" is NOT grayed out. It just dosen't open. 

 

Thaks for your help!

 

Here are the the properties of some of the videos:

01

File Path: /Volumes/TRANS/MOVIES/NO/NO22_Aftermovie_V3_final_BLANK.mp4
Type: MPEG Movie
File Size: 4,28 GB
Image Size: 3840 x 2160
Frame Rate: 25,00
Source Audio Format: 48000 Hz - Compressed - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00:06:18:13
Pixel Aspect Ratio: 1,0
Alpha: None
Color Space: Rec. 709
Color Space Override: Off
Input LUT: None
Video Codec Type: MP4/MOV H.264 4:2:0 (Full Range)

---

02

File Path: /Volumes/TRANS/MOVIES/MD/Artist.Clips_Handy/MD22_DaxJ_3.MOV
Type: MPEG Movie
File Size: 49,54 MB
Image Size: 3840 x 2160
Frame Rate: 24,00
Source Audio Format: 44100 Hz - Compressed - Stereo
Project Audio Format: 44100 Hz - 32 bit floating point - Stereo
Total Duration: 00:00:18:04
Pixel Aspect Ratio: 1,0
Alpha: None
Color Space: Rec. 709
Color Space Override: Off
Input LUT: None
Video Codec Type: MP4/MOV H.264 4:2:0
Variable Frame Rate Detected

---

03

File Path: /Volumes/TRANS/MOVIES/NO/NO19_Aftermovie.mp4
Type: MPEG Movie
File Size: 6,69 GB
Image Size: 4096 x 1728
Frame Rate: 25,00
Source Audio Format: 48000 Hz - Compressed - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00:13:56:05
Pixel Aspect Ratio: 1,0
Alpha: None
Color Space: Rec. 709
Color Space Override: Off
Input LUT: None

Created with: Adobe Adobe Media Encoder CC 2018.1 (Macintosh)
Video Codec Type: MP4/MOV H.264 4:2:0

---

04

File Path: /Volumes/TRANS/MOVIES/NO/_final_nature_one_2014_after.mp4
Type: MPEG Movie
File Size: 671,34 MB
Image Size: 2048 x 1080
Frame Rate: 25,00
Source Audio Format: 48000 Hz - Compressed - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00:04:02:23
Pixel Aspect Ratio: 1,0
Alpha: None
Color Space: Rec. 709
Color Space Override: Off
Input LUT: None

Created with: Adobe Premiere Pro CS6 (Macintosh)
Video Codec Type: MP4/MOV H.264 4:2:0

 

 

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Community Expert ,
Feb 14, 2023 Feb 14, 2023

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Please read my earlier post which makes it clear that "source settings" is only available with certain formats.   

https://helpx.adobe.com/premiere-pro/how-to/view-modify-source-settings-raw-media.html

And no it's not greyed out when it's not available...   (although probably should be).  What are you trying to do?  "Properties" displays important characteristics of media files...  And the options in "modify" allow you to change certain parameters...

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Community Beginner ,
Feb 14, 2023 Feb 14, 2023

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Sorry, may bad!!! I guess i mixed this up with "Sequence Settings". 

I'm trying to modify the timecode (kinda reset it) and thats a different menue (modify -> timecode).

Thanks again and sorry for my mistake.

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Community Expert ,
Feb 14, 2023 Feb 14, 2023

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no problem.  We all make this kind of mistake here particularly as the threads get lengthy.  At a certain point, I just preface my post with an excuse that I didn't have time to review the entire thread...   Hope you're finding this forum a useful resource...  It's invaluable for me...  I've been doing this a very long time and it's amazing what I still don't know.    Premiere is an incredibly deep program...

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New Here ,
Mar 06, 2023 Mar 06, 2023

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Same here: Version 23.3.0 (Build 69) - source settings are NOT greyed out but when you click it, nothing happens. I would like to change the frame-rate setting from 50fps to 25fps with my camera I used for 3 years and awalys worked - in this version it doesn't.

THX for your help,

Robert

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New Here ,
Mar 06, 2023 Mar 06, 2023

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sorry: Version 23.2.0 (Build 69) - Windows 11 - 128 GB RAM - 2xNvidia3090 - mp4

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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Source settings only works with certain formats and as far as I know, it's been that way for quite a while.  What are the properties of the files you're trying to change... or tell us what the model of the camera you use?   And there are 2 ways to change the frame rate.  One is to simply drop the clip into a sequence with the desired frame rate and the other is to select the clip in the project (not the timeline) and control click and choose modify: interpret footage.  The modify option is only in certain circumstances.    

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