Sound not coming through headphones in Premiere Pro

[LeonCole]

Hey everyone, just posting this here hoping that I'm just being dull and that the problem I'm encountering actually has a fix which I'm failing to spot. Essentially, ever since yesterday Premiere Pro has decided to stop outputting any audio via the headphones plugged into my laptop.

Following are some key details:

• the headphones work, audio comes through them from the laptop if I'm just playing a video (even with PP open), though no audio comes out of PP.
• the bars in the volume mixer show audio playing, though no sound comes through. 
• the problem persists with different headphones. 
• if I unplug the headphones, the audio automatically plays via the laptop speakers (and it plays fine).
• edit>preferences>audio hardware set to either headphones or system default does not change or fix the problem, nor does changing between MME and ASIO.
• yesterday,  whenever I played footage in PP, I got a warning reading: "Unable to fill rectangle: GDI status: "ValueOverflow"". This message is no longer showing today. 

I'm operating Premiere Pro on a Lenovo Legion 5 Pro, and I've been using it for years with no issue. The only thing I've done to the laptop in the past few days is update my Nvidia drivers to the 561.09 Game Ready version (GeForce RTX 2060 on W10 64-bit). I've now tried installing the Studio Driver of the same version, and the previous version (560.91) to no avail (with a clean intallation). The "rollback driver" in the device manager panel is greyed out, and I don't have a note of which driver version I had before. 

Does anyone have any suggestions?

[Kevin-Monahan]

Hello @LeonCole,

Thanks for filing the bug report. You might try troubleshooting the issue. Most people are not having this problem. Since everything was fine until you installed a new driver, I'd focus efforts there. First, try a clean installation of the latest studio driver. Do not install the game-ready driver. I hope the advice helps. If not, see these general trobuleshooting steps for "no audio in Premiere Pro."

1. Check Audio Track and Mute Settings:

• Ensure the audio track is not muted. Look at the audio track headers in the Timeline and verify that the “M” (mute) button isn’t enabled.

2. Reset Premiere Pro Preferences:

• Press Shift while starting Premiere Pro to reset the preferences from the Reset Options dialog. This can fix various configuration issues. Note: You can lose customizatons when resetting preferences.

3. Clear the Media Cache:

• Press Shift at launch. Clear the media cache from the Reset Options dialog box.
• Restart Premiere Pro to check if this resolves the issue.

4. Adjust Audio Hardware Output Mapping:

• Go to Edit > Preferences > Audio Hardware and click Output Mapping.
• Ensure your system audio output channels are correctly mapped to your speakers/headphones.

5. Check Audio Clips in the Timeline:

• Ensure the audio clip itself has not been accidentally disabled or deleted.
• Right-click the clip in the Timeline, select Enable if it’s disabled.

6. Render Audio:

• Sometimes the issue can be caused by unrendered audio. Try rendering the audio by going to Sequence > Render Audio and check if it plays back afterward.

7. Check System Audio Settings:

• Ensure that your system’s audio is functioning outside of Premiere Pro (e.g., check system volume or play audio through another application).

8. Check File Audio:

• Verify that the source file has audio by playing it in another program, such as VLC Media Player. If there’s no sound in any program, the issue may lie with the file itself.

9. Check Audio Hardware Preferences:

• Since you've already checked here, you may want quickly double check your Audio Hardware Preferences for output if you've reset Preferences.

If none of these solutions work, the problem may be more specific to your system or version of Premiere Pro, and updating or reinstalling the software might help.

I hope the advice helps. Sorry for the frustration.

Thanks,

Kevin

[LeonCole]

Hi @Kevin-Monahan 

Thank you for your reply. I have tried all your listed steps, still nothing. I have also reintalled both the software and the latest Studio drivers. 

Just to reiterate - the clip works just fine (I have obviously tried different clips and different/new projects), the volume bars in PP show the audio being played, and I can hear it thrugh the speakers if I unplug the headphones - the problem only happens while I have the headphones plugged in (though the headphones work for playback of any sound that is not coming from PP). 

[Kevin-Monahan]

Hi, @LeonCole,
Since my suggestions have not worked for you so far, let's revisit your original response related to your issue, "Unable to fill rectangle: GDI status: "ValueOverflow. "I have a few additional steps to try regarding that problem.

1. Rollback Nvidia Driver: Some users have found that rolling back their driver resolved the issue. The driver (551.61) might be causing problems, so avoid rolling back to that version.

2. Adjusting the Audio Clip Mixer Window: Another user mentioned that the error was related to the Audio Clip Mixer Window being too broad. Reducing the width of this panel fixed the issue for them.

3. Beta Version Check: Adobe employees have suggested checking if the error persists in the latest beta version of Premiere Pro. This can help determine if the issue has been addressed in newer updates.

4. General Troubleshooting: Ensure that your system and Premiere Pro are current. Sometimes, simply updating to the latest version can resolve unexpected errors.
   
   

If these solutions don’t work, you might want to provide more details about your setup. I hope our developers and other users can offer more specific advice to fix this problem shortly. I apologize for the problem.

Thank You,

Kevin

Related thread:

1https://adobe.ly/3ZOzOOu

[Kevin-Monahan]

Hi @LeonCole,

Are these wired headphones or bluetooth ones? Have you updated the driver for your audio card? Sorry for the continued frustration.

Thanks,
Kevin

[LeonCole · Accepted solution]

Hi @Kevin-Monahan , 

Thanks for your ongoing support. After a screen-sharing session with Adobe support, the problem, as I suspected, turned out to be something extremely silly: for some reason, Premiere Pro had become muted in my volume mixer. Everything is working well now. Thanks again!

[Dev_Kukreja]

Hi @LeonCole 

I have been facing the exact same issue for a while now

How did you fix "Premiere Pro had become muted in my volume mixer." this? Could you please share the solution here?

It would be a great help 

Thanks!

[LeonCole]

If you're on Windows, just go to your volume icon on the right of the task bar, right click it and select "volume mixer". Alternatively, you can just search for "Sound mixer options" in the settings. There you can mute/unmute individual software.

[Kevin-Monahan]

Awesome, @LeonCole! Thanks for reporting back.

Kevin