Source monitor and program monitor frozen

[Nevena23506157q4jq]

Hi guys! 
I have this problem for some time. Whenever I  open video on my source monitor, both my source and program monitor freezes (I can only hear sound).  Basically I cant use source monitor, because I'll need to restart program every time I use it. 
I updated my graphic drivers, premiere pro is updated, windows is updated..
I have Nvidia RTX 3070ti, intel I7 10700k, 2x 16gb hyper x fury 3200mhz. 

[Kartika Rawat]

Hi there!

Sorry to hear that. What type of media files are you editing (codec/ format, frame rate, frame size)? Have you tried resetting preferences or deleting cache files?

Let us know.

Thanks,

Kartika

[Nevena23506157q4jq]

Hi!
I did reset preferences and deleted cache files.
It's H.264 mostly and it doesn't matter which frame rate or which
resolution, it doesn't work on any..

[Jeff Bellune]

Make sure you have the latest Studio drivers (not the gaming drivers) from Nvidia's web site (not from Windows Update).

Perform a clean install of the drivers for best results.

[Richard van den Boogaard]

Is Jeff's suggestion a helpful solution?

Please let us know.

[Nevena23506157q4jq]

Thank you Jeff, it fixed the problem! 

[Jeff Bellune]

You're welcome, and thanks for posting back that it worked!