Timeline WONT STOP playing ?!?!?

Community Beginner ,
Apr 16, 2017 Apr 16, 2017

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While editing, the playback won't stop.

That is right, you read correctly, 
I hit play, and then cannot stop it.Keyboard no longer gets any result from any keys in Premiere.

Mouse moves fine, but nothing responds to clicks.

It plays as long as it wants, at least seven minutes, sometimes an hour.

When it stops it does whatever key clicks I entered, during its time as a runaway.

It will save, or open panels, or make markers,   whatever keys I had pressed.

I was using wireless.  Now I am using the second of two WIRED keyboards and a wired mouse.

Still same problem.
Impossible to edit like this.

This just happened now, while perfecting a three camera edit in Multicam.

I had just tweaked an edit point with the rolling edit tool in the middle of a 90 minute timeline.

Restarting the program, or rebooting makes no difference.

CC 2017  with Windows 7.

But I have experienced this with many earlier versions of PP.

This has happened in projects that are newly started as well as older projects. 

ANY IDEAS ?  This is something that is hard to search for due to being similar words as other problems.

Please, can anyone help me ?

not sure what tags to use on this post - its not about playback, its about NOT STOPPING playback

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replies 121 Replies 121
Community Beginner ,
Apr 16, 2017 Apr 16, 2017

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BTW  I am using 11.02 47 build.   cc 2017

I found this old post - I guess that is what I had done in the past, don't  remember.

https://forums.adobe.com/message/9454201?tstart=0#9454201

But it is a seriously frustrating situation.

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Adobe Employee ,
Apr 16, 2017 Apr 16, 2017

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Hi Nibbling Spirit,

I am sorry for the inconvenience. Please try the following steps:

1. Create a new project, import the old project file(.prproj) into new project & check the playback.

2. If the issue persists, if there are any custom workspaces, change the workspace & check the playback.

3. If the issue persists,
     Go to the following location in the machine

     In Windows, C:\Users\UserName\Documents\Adobe\Premiere Pro\11.0 (Or)

     Rename the 11.0 folder to Old_11.0

     Launch Premiere Pro, Create a new project(do not open Old projects)

     In Menu bar, Window > Workspace > Uncheck Import Workspace from Projects.

     Open the old project & check the issue.

Please let us know the status of the issue.

Thanks,

Vidya.

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Community Beginner ,
Jan 01, 2020 Jan 01, 2020

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Well, it's 2020, Jan 1st, and it's still happening, same thing for years.
Every time, every day I work on a more intense project, and several times a day.
I won't even bother to do the above, I've done it before, it feels like it's fixed, then a cuple of hours later, or next day is back, same crap.

I've been on the phone with customer service, same crap, and no solution, just workarounds.
JUST FIX IT!
You have 11 BILLION DOLLAR REVENUE IN 2019 !!!
How do you even dare publish new versions of software with this kind of bugs lurking around?
I've wasted hours of my life trying to recover from this type of errors.

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New Here ,
Jan 07, 2020 Jan 07, 2020

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I've had the same problem!

I pay lots of money for Adobe's services and they can't even bother to update a bug that has been going on for years now!

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New Here ,
Jun 08, 2022 Jun 08, 2022

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AMEN

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New Here ,
Jun 03, 2020 Jun 03, 2020

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June 2020 now (midyear) and it's happened SEVERAL TIMES to me NOW.

 

This is using a $12,000 workstation, a 64 Core Threadripper, 64GB Ram and a GTX 2080 Ti card. What gives? Why can't Adobe Premiere fix this??? IT'S BEEN THREE YEARS NOW!

 

No wonder people are migrating to DaVinci Resolve. Even AVID dosn't do this to its users. Honestly considering other options now.

 

No I will NOT turn off all my extra monitors to just use one Monitor. I bought them to edit on them!!! If Adobe Premiere can't handle that, I'll happily use a better editing program that can!

 

After Effects doesn't even have this problem! At least THEY got their — together!

 

Disappointed.

 

Mod note: Profanity removed.

 

Adobe - MORE THAN HAPPY to charge monthly, unwilling to fix ALL bugs.

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Community Beginner ,
Aug 20, 2020 Aug 20, 2020

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Found a fix that has worked for me for a bit so far, figured I would relay the info here:

https://www.youtube.com/watch?v=gzAz2HX5Omk

Adobe Premiere Pro Stuck timeline play head and buggy real time scrubbing glitch fix If you use Adobe Premiere Pro you may have had a problem with scrubbing along the timeline where the play head moves along the timeline but the preview footage is stopped or jumps or skips. Or maybe you are ...

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New Here ,
Jun 09, 2022 Jun 09, 2022

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I'm jumping in here in case it helps. I have not read all 107 replies to this thread (so far) so someone else may have mentioned this, apologies if this is repeated info.

I get runaway playheads with some frequency, but it's always when I am working with high-bitrate h.264 files (usually from a GH5 but it has happened from several other sources too). When it occurs it's not super consistent, but just consistent enough to be REALLY frustrating. The fix for me has been to create ProRes proxies for the problem clips. As soon as I start using the proxies, everything frees up and it's like buter. The playhead works perfectly every time. It seems like Adobe doesn't like to give this advice -- perhaps because they really want the world to think their software can play all types of media equally -- but the truth is some codecs play nicer with Premiere than others. Intermediate codecs like ProRes or DNxHD will behave much better in terms of interface responsiveness and what needs to be rendered on the timeline, etc. than other codecs, h.264 in particular. So my advice (if you're not doing it already) is to get into the habit of transcoding proxies in the background at the start of every project so you're working with friednly codecs. Media Encoder does it in the BG and you can keep working while you do it, so it's not a huge time-suck, though it does require some extra drive space.

Hope this helps!!!

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Community Beginner ,
Jul 11, 2020 Jul 11, 2020

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Are you serious? That's all the advice you have for this bug? I feel like you are abandoning your customers if its July 2020 and people been reporting this since last year. Unreliable, =( 

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Community Expert ,
Jul 12, 2020 Jul 12, 2020

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This is ... fortunately or unfortunately ... a pretty rare bug. 12 posts over three years. Most from 2017. Things that are very rare are often difficult for engineers to replicate. What they can't replicate they can't fix.

 

I "hang" here a lot helping other users, and this is so rare I don't even know anything other than basic troubleshooting to suggest for it. I wish I had more help.

 

I might even suggest starting with the "nuclear option" ... go to the Adobe CC Cleaner Tool and run that utility.

 

I know the directions say to uninstall first, DON'T. Use the CC Cleaner Tool to do both the uninstallation of Premiere Pro and the removal of all it's various bits spread all over the computer.

 

Reboot, and reinstall a new version.

 

Neil

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Community Beginner ,
Jul 13, 2020 Jul 13, 2020

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Thanks. I'll give a try. 😃

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Community Beginner ,
Jul 15, 2020 Jul 15, 2020

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I attempted the "nucler option" and it has gotten a little better. Thank you. If it was 11 out of 10 on the suck factor, its now 6 on the suck factor which just means it still sucks and make me work difficult and unrelaiable. A lot of my friends have been complaining about how poorly Adobe is performing and I am thinking many users may switch soon if this is not delt with in a swift manner. Swift as in they are already late so they may be losing users as I type this. If any developers are listening, fix this issue so I don't have to migrate to more relaiable editing software. 

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Community Expert ,
Jul 15, 2020 Jul 15, 2020

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Glad your situation is improved to at least workable.

 

I would note ... Premiere was used by a majority of films at last year's Sundance, with Avid, Resolve, FCPx and all way behind. This was the largest plurality of users for one editing platform that I can recall. And the total user base seems to be expanding, not shrinking.

 

Is it perfect? No, of course not. Some pieces of gear in some combination with certain editing practices or whatever can have at times immense troubles. As will happen with all the other major NLE's also. I work with folks a lot who are near totally based in Resolve, some in Baselight or Avid. Those all have their troubles also.

 

In the end, these are all fancy hammers. A tool to get a job done, nothing more. Use the tool that works for you and your needs ... and as every editor or colorist I've ever heard or seen work does everything differently than any other, no one can tell you what you should use.

 

Neil

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Community Beginner ,
Aug 20, 2020 Aug 20, 2020

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It's a polite way of saying, Adobe doesn't care about us or our technical difficulties. 

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Community Expert ,
Aug 20, 2020 Aug 20, 2020

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Not a staffer here, of course. Just a user.

 

The Premiere team has fixed a ton of bugs and stability issues over the last year or so, so the statement they don't care seems rather ... weak.

 

Some things are caused within a user's system, and yea, I've had some of those also. Or other apps, or in one case, the Microsoft onedrive.dll file could ... on some systems ... cause massive havoc. So it isn't just their software, our issues can come from elsewhere.

 

And basic troubleshooting is still applicable.

 

Neil

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Community Beginner ,
Dec 27, 2020 Dec 27, 2020

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Neil

um...unfortunately not "rare". My NY tv news station just switched from AVID to Premiere Pro and its IMPOSSIBLE to cue up sound bites on a dime like we did on AVID. It takes double the time to edit pkgs because of the difficulty in cueing things up. Its driving us all mad. Brand new sysyem...brand new projects, nothing to reboot because its all new. Definite software issue.

 

NS5666

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Community Beginner ,
May 19, 2022 May 19, 2022

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I've had the same problem for a few years - whenever I'm editing in multicam, and usually if I've punched in on the timeline where the actual time (the numerals) shown at atop the timeline are at 2 second intervals. I've tried it all. Sadly, the nuclear option hasn't fixed it for me. I would guess that whatever we might think are "rare" bugs - because people aren't complaining about it - probably have a higher correlation with the lack of a fix, than an actual rarity. I know I don't ever bother asking a question for something that has already been posted, especially when there is no fix for it. 


System:
BaseBoard MPG X570 GAMING PLUS (MS-7C37)
Processor AMD Ryzen 7 3700X 8-Core Processor 3.60 GHz
Radeon RX 6600
Installed RAM 128 GB
64-bit operating system, x64-based processor
Windows 10,  Version 21H2
OS build 19044.1706
Experience Windows Feature Experience Pack 120.2212.4170.0

 

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Community Beginner ,
Feb 02, 2022 Feb 02, 2022

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Ya. This issue is still happening. But only with 4k. Just unacceptable. I dont even want a solution. Im just hopeing Davinci matures where it needs to, then it's bye-bye to years of stupid bugs and money wasted.

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Community Beginner ,
Oct 25, 2020 Oct 25, 2020

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Though I haven't found a solution how to fix it in general, I've figured that my problem similar problem has been connected with a corrupted video I've imported. As soon as I deleted it out of the project, it worked again. ¯\_(ツ)_/¯

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New Here ,
Sep 08, 2021 Sep 08, 2021

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How did you find the corrupt video!? I'm going mad here... Just tried the "nuclear option" but not luck! Help me please... wah.

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New Here ,
Jan 07, 2020 Jan 07, 2020

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Had this same problem, very frustrating

 

My PC specs are:

Windows 10 Home (64 Bit)

Intel Core i5-9500F @3GHz

Asus Prime z390-A

Corsair Vengeance RGB Pro RAM 16gb 3200MHz

Nvidia GTX 1050ti

Adobe Premiere Pro 2020

 

I am editing with 4K footage

 

Any help because this is really frustrating and I shouldn't expect this with an expensive product.

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New Here ,
Feb 01, 2020 Feb 01, 2020

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Same fenomenon here, as of last night and just a minute ago again, couple of times now in a row.

The only half solution, keep Esc pressed and sometimes it stops after 15-20 secs.
Sometimes only End Task helps.
It seems to be fine for an hour or two then it acts up.
I am doing a multi camera edit ( 3 cams) using proxies. Latest nvidia drivers, latest Adobe updates. All legit.
Save often, don't wait for Adobe to help on this. It's a several years old problem, 5 years maybe ?
Better solution, get on with DaVinci Resolve. I will after I finish what I've started. It may hurt my productivity for 6 mths. but all my friends ( video editors ) tell me it's the bee's knees.

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New Here ,
Apr 20, 2020 Apr 20, 2020

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I'm afraid this is what's gonna end up happening. I'm just gonna stop paying for a pricey buggy software and get on with a reliable and open source solution . 

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New Here ,
Jul 14, 2020 Jul 14, 2020

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Same thing happenning to me.  2017 iMac Pro, latest updates etc.  Working on a project with a couple nested sequences and all pretty small raw media sizes off a Samsung T5 SSD, but it's been happenning on most projects now.  Haven't had much luck with the fixes listed above.  Every time I hit stop is between 15-20 seconds before it actually stops playing.

 

From the comments above, looks like it's finally time for me to jump ship to DaVinci after almost a decade with Premiere.

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