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Transcription not working

Community Beginner ,
Nov 02, 2021 Nov 02, 2021

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On Adobe Premiere Pro v 22, the transcription tool stopped working. When I click on it, nothing happens. The Before photo attached is before I click on transcribe sequence, and the After photo is after I click it. It used to work on the earlier version. Am I doing something wrong, is there a bug, or do I need to reinstall it?

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Adobe Employee , Nov 11, 2021 Nov 11, 2021
Hi, it's very odd that this is not working on your end. Did you try and re-install Premiere? If that doesn't work either, can you install the Beta version (go to Creative Cloud Desktop app, select Beta apps in left-hand column) and check it there? Thanks, Kerstin

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Adobe Community Professional ,
Nov 02, 2021 Nov 02, 2021

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That is odd. When the "Transcribe sequence" button is clicked, you should get a dialogue with choices before the transcription proceeds. Do you get that dialogue?

 

It should not matter, but you are in the Graphics workspace. Try the Captions workspace. Same thing?

 

Stan

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Community Beginner ,
Nov 02, 2021 Nov 02, 2021

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Same thing happens when I am in the captions workspace. I do not get a dialogue box when I click on the button. It just turns gray like in the After picture. I reinstalled the program but I still have the same problem.

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Adobe Community Professional ,
Nov 03, 2021 Nov 03, 2021

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In your post in the other thread, you suggest that you did get a transcription. Any pattern to when you do or don't get the dialogue?

https://community.adobe.com/t5/premiere-pro-discussions/creating-captions-not-working-prempro-2022/m...

 

In any event, you are not using the "in to out" and this appears to be a different problem. Are you also running the public Beta version for testing? The "in to out" problem is fixed there. I'm not suggesting that you switch to the Beta for production work.

 

@NicoBecherer Any thoughts?

 

Stan

 

 

 

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Community Beginner ,
Nov 03, 2021 Nov 03, 2021

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I did not post in that thread linked. But, I did get a transcription when I was using the version 15. I updated to the version 22 since I wanted to use the new Export Transcription to Text features, but when I updated it, the problem described above occurred. I will wait for the person you tagged to reply before I switch to the Beta version.

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Adobe Community Professional ,
Nov 03, 2021 Nov 03, 2021

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Yes, let's see if Nico posts something.

 

Note that the public Beta is installed in ADDITION to the regular release version. Do NOT uninstall anything if you install it. Don't use your regular production project file in it. Start a new project, or use a copy.

 

Stan

 

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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Hello! Sorry to hear that this is happening on your end - it looks like the text panel crashed.

In order to find out why this happened, it would be great if you could share the UXP logs with me. 

 

You can find these here: 

on Mac:
Users/<your username>/Library/Logs/Adobe/Adobe Premiere Pro 2022
or if you're on Beta: Users/<your username>/Library/Logs/Adobe/Adobe Premiere Pro (Beta) 2022

 

on Win:
/users/<your username>/AppData/Roaming/Adobe/Premiere Pro/Logs
or if you're using Beta: /users/<your username>/AppData/Roaming/Adobe/Premiere Pro(Beta)/Logs

 

There you will find a file named "UXPLogs...date/time".log that should be added automatically once you experience the text panel in the empty state that you described. 
This log file should contain useful information. Please share this log file with me (here or via direct message) so I can take a closer look.

 

Thank you!

Kerstin

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Community Beginner ,
Nov 05, 2021 Nov 05, 2021

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I attached the log file. 

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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Thank you for sending the log file!

 

Do you have a Premiere Pro Beta version installed where you're using on-device transcriptions? If so, could you please switch back to cloud transcription in Beta and then try transcribing again in the 22.0 Release version? Please let me know if that fixes your issue or if you still see this happening.

 

Thanks!

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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I do not have a Premiere Pro Beta version installed. I have only tried to transcribe while using the 22.0 Release version (build 169). I tried transcribing today, and I still get the same error.

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Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

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Another thing you can try is deleting the debug database, this will reset Premiere Pro and should bring back the Transcription and Caption windows.

 

You can find the debug database here:

Mac: Users/[username]/Library/Preferences/Adobe/Premiere Pro/22.0/Debug Database.txt

Windows: C:\Users\[username]\Documents\Adobe\Premiere Pro\22.0\Profile-[user name]\Settings\Custom

 

Please delete this file and restart Premiere Pro. Does this work for you?

 

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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I can not find the Custom folder. I attached a screenshot of what the Settings folder contains.

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Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

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Can you try this path instead: 

C:\Users\[username]AppData\Roaming\Adobe\Premiere Pro\22.0

 

If you see the "Debug Database" text file there, please delete it and then restart Premiere.

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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The Debug Database text file was there and I deleted it, but the issue did not get resolved after restarting Premiere.

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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Do you have any plugins installed? It's possible that a plugin automatically sets a debug flag when starting Premiere. Also, can you please check if a new "Debug Database" text file has been created after restarting Premiere - if you see, can you please share it with me?

 

Another question: did you install Premiere Pro via the Creative Cloud Desktop app (or maybe some kind of admin console)?

 

Thanks,

Kerstin

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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I don't have any plugins installed. A new Debug Database text file was created after restarting Premiere. I attached that file.

I installed Premiere Pro via the Creative Cloud Desktop app.

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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Hi,

it's very odd that this is not working on your end. Did you try and re-install Premiere?

If that doesn't work either, can you install the Beta version (go to Creative Cloud Desktop app, select Beta apps in left-hand column) and check it there?

 

Thanks,

Kerstin

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Community Beginner ,
Nov 11, 2021 Nov 11, 2021

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I re-installed Premiere and it did not work. I installed the Beta version and it now works. Thank you for the help!

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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Hello,

 

My experrience using the Transcribe Sequence button after updating to V22 last week was that nothing happened when I clicked the button in the Text Pane window. I then found that down in the far lower right corner of my screen was the corner of a pop up menu and dragged it to center screen. There was the create transcript menu. Once I clicked the transcribe button on that I was able to get the transcription.  

 

I am using a MacBook Pro 2019, IOS Monterey V12.0.1 with extended desktop to two additional monitors besides my laptop monitor.  It does not do this when I am only using my laptop.

 

Not sure how to get the pop up menu to appear in screen rather than way over in the corner when using extended desktop.  

I am wondering if it is a IOS issue or an Adobe issue? 

Screen Shot 2021-11-09 at 16.09.30.pngScreen Shot 2021-11-09 at 16.10.37.png

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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I use Windows and the create transcript menu does not show up for me.

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New Here ,
Nov 11, 2021 Nov 11, 2021

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I am having the same issue as alxchv - transcriptions work on the previous version, not on v 22.0

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Adobe Employee ,
Nov 12, 2021 Nov 12, 2021

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Hi Mike,

do you have any plugins installed?

 

Does is work again if you re-install Premiere Pro 22.0, or if you install the latest Beta version from the Creative Cloud Desktop app?

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New Here ,
Nov 15, 2021 Nov 15, 2021

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Hi there,

 

I am also a Windows user and the same thing happened to me on my Premiere Pro V22.

 

 

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New Here ,
Nov 16, 2021 Nov 16, 2021

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No plugins installed.  Re-installing V22.0 doesn't appear to solve the problem. When the Transcribe sequence button is pushed the next window - Create transcript - doesn't appear.

 

It does appear to work on the Beta version

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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Are you seeing anything else in the Transcribe tab or is it completely empty? WHat happens then you close the Text panel and then open it again? Do you have a second monitor installed and the "Create transcript" dialog pops up on the other screen?

 

It would be very helpful if you could send me the UXP logs. This log is created when you see this problem happening (you can check the time stamp in the name of the log file).

 

You can find these here: 

on Mac:
Users/<your username>/Library/Logs/Adobe/Adobe Premiere Pro 2022
or if you're on Beta: Users/<your username>/Library/Logs/Adobe/Adobe Premiere Pro (Beta) 2022

 

on Win:
/users/<your username>/AppData/Roaming/Adobe/Premiere Pro/Logs
or if you're using Beta: /users/<your username>/AppData/Roaming/Adobe/Premiere Pro(Beta)/Logs

 

Please share the UXP log files so I can take a closer look. Thank you!

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