Unable to install mc_enc_hevc.dll

[rackerman]

I have tried all solutions found through google and used the adobe cleaner to do a fresh install of premiere, nothing seems to get this DLL to load properly. I do have an active Adobe CC subscription as well.

1. OS: Windows 10

2. Version: Adobe Premiere Pro Version 15.2.0 (Build 35)

3. System: 1700x 32gb RAM RTX 3070rakc

4. Footage form Canon R5: H.265 4:2:2 10-bit UHD 4k @ 59.94fps

[Kevin-Monahan]

Hey, Rafael,

Sorry, this is a user-to-user forum. You would need to file a bug to get the devs' attention. You can get assisted help from Adobe reps. here. I am here, but I am unfamiliar with this bug as this post is a year and a half old. More info may help us help you. Can you provide it?

Thanks,
Kevin

[defaultp43tx7q2gugx]

Didnt work for me

[defaultp43tx7q2gugx]

😱😱😱😱I just came with this annoying bug and not even creating another admin user worked. However, If I open Adobe media encoder, then import the premiere .prproj file it will prompt me which sequence from that project I want to render. Just select all of the ones you need to render, and media enconder will render as if nothing. 

So instead of sending the sequences from premiere to media enconder, import the prproj file into media enconder and select your render sequences. If you need to re render something because of a correction, just go to premiere, fix whatever you need, save it and then reimport into Media enconder for rendering. I haven't been able to actually fix the problem, but this helps me get around quickly and fulfill my delivery dates. 

Hope this helps somebody stuck with this 🙂 👍👍👍

[Peter Báčik]

It causes me the same issue even in Media Encoder.
Creating a new admin user didn't help as well.

[Hugo22650196kxoe]

Hello I found a fix.

u will need to use another pc

instalk adobe and photoshop on another computer, with ur adobe account, then copy the .dll files from ur other pc to the old one with the missing files. And it will work just like butter

[JAEWOO37494878nwkr]

고맙습니다! 당신이 제시한 해결책이 가장 빠르고 쉽고 간편한 방법이었어요!

한방에 해결되었습니다!!!

어도비 직원도 해결 못하는걸 유저들이 해결해야하다니!!!!

당신에게 정말 감사함을 느낍니다!! 

[Aleksandr Emelianov]

Today I have been able to reproduce this error even after using additional administrator account. Then I have set the both .dll files permissions to read-only, and now the process that used to delete them can no longer succeed. In practice, when I render I get the messages pinned on top of this thread, however, render proceeds smoothly with no issues. I hope it helps.