unknown error while loading graphics template adobe premier pro

[AusRivo]

Hey guys im stuck here.

I cant load a graphics effect in premier pro. This error comes every time i try and drag the graphic onto my project. It was working fine acouple of days ago.

'unknown error while loading the motion graphics template'. I dont know how to fix it. All my other purchased graphics work fine. This certain graphic i use alot so i really need it to work. Its call Hand drawn elements.

Anyone know a fix?

[ah_photo]

Just some random thoughts...

• Restart computer?
• Clear Premiere's Media Cache?
• Uninstall/Reinstall MOGRT?

[AusRivo]

how do i clear the cache? and how to i uniinstall /reinstall MOGRT?

[ah_photo]

Cache: Close Premiere, then when the Home page opens, go into Preferences > Media Cache BEFORE you open a project. Click the Clear Cache button and select the option to delete all cache files.

As for the MOGRT, where do you have the MOGRT saved? Is it in your CC library? Or Local MOGRT directory?

[AusRivo]

i dont know where they are saved. ive just started using the program, I cleared the cache but that didnt seem to fix it

[ah_photo]

It might be saved in the local Motion Graphics Template directory:

• macOS: username/Library/Application Support/Adobe/Common/Motion Graphics Templates/
• Windows: root://Users/username/AppData/Roaming/Adobe/Common/Motion Graphics Templates/

Find the .mogrt there, and copy it to another location (like your desktop). Then delete the copy found in the MOGRT directory above.

Open Premiere and use the menubar Graphic > Install Motion Graphics Template and select the .mogrt you made on your desktop.

[AusRivo]

Thanks for you reply, i have windows but i couldnt find the directory. Could only go as far as username but i couldnt find the AppData folder

[Jamie Windsor]

The AppData folder is hidden. Try typing the path into your Run dialogue box.

[best5EC0]

I have done all of this, yet it would still not work on my windows.

[Nikolay Grigorov]

Hi,

go to Control Panel -> Region settings -> Administrative -> Change System Locale..

Remove the checkbox: BETA: Use Unicode UTF-8 for worldwide language support.

Enjoy 🙂

Regards,

Nick

Mod note: Profanity removed. Please do not use profanity on these forums. Minors are reading here.

[Natalia23363675mh7u]

sorry but that is not the solution. 

[OaTh]

I'm so desperate with this problems for a while.

Then I randomly follow your tips, OMG, it works!! lol

Thanks Nick!

[Ruthie22218905mtjv]

How do I get to the control panel on adobe premiere pro?

[Sarah337210911zn7]

This configuration of region settings is in the windows control panel, not in the Premiere.

[AetherLord]

BRO YOU ARE A GOD, A SAVIOUR

I was looking for solution everywhere I was so lost without any idea and deadline was approaching. Randomly stumbled upon this section and saw your comment and just remembered I changed those region and language settings yesterday, I don't usually comment on any forums but man THANKS A LOT.

Mod note: Profanity removed. Please do not use profanity on these forums. Minors are reading here.

[defaultdqucly9ux4d7]

Hello Nick,
Any solution for mac users ?

[Christian.Z]

@Carlos Ziade  any thoughts? perhaps an issue with the mogrt?

[Carlos Ziade]

if you are on an intel built in graphics card, you will have to try

switching renderer to software only in the project settings,

or try to open the mogrt in after effects, set after effects to 

software only in the project settings, and export the mogrt again.

It might also be related to your system not running in Eglish,

if the mogrt contains after effects expressions and the expressions

were not universalized before exporting that mogrt, in this case,

change your system language settings or open the mogrt in after effects,

run Expression Universalizer(get it from aescripts.com) and export it again.

Other reasons might be related to where your project is saved, and where the

mogrt is saved as well..

better have a local drives workflow and keep external drives for backups only.

[Titera]

Deleting the "Media Cache Files" solved the issue for me!

Edit > Preferences > Media Cache > Then click [Delete] next to "Remove Media Cache Files"

[Titera]

Not sure why I cannot edit my reply above...but I also had to restart Premiere to get it to work.

[rizoe5398619]

Awesome that will do. Thanks Titera

[Keith Hopkin]

Posting this in 2024 on Premiere Pro 2024 to say that this solution works.  Delete Media Cache Files then Restart Premiere.  I'm also including a screenshot of the error popup when I was trying to drag any MOGRT from Essential Graphics into a sequence. 

[TereasaBNichols]

This worked for me - thank you!

#LifeSaver

[Mark30236295wsi7]

This did the trick! You saved my project! Thanks for your help!!!

[Park Bench Marketing]

This worked for me as well after the restart.