Unusually confusing customer service from Adobe

[Steve Whiteford]

A couple of weeks ago I downloaded my second option of PremierPro to my laptop. It funcionted with the usual glitches - but functioned - until Tuesday when I tried to open it - my computer immediately started downloading the Cloud app. It got got stuck at 30%. I did not initiate this download. Then I called Adobe help, and after going back an forth about several options and them downloading a new copy - I was told my computer didn't have enough RAM to run the program - although up to now it had been working just fine. The guy saved my Program files - so they wouldn't be wiped out, and downloaded the new copy. I went and had enoght RAM added. The next morning Premier Pro would not open. I called in again. After going round several times - the rep told me several more upgrades I needed to use the program. then he downloaded a trial version of Premier Pro, and now it won't open either. Why will the software even download if the computer does not have the requirements to run it? Why would it work fine for 2 weeks, and then stop working after the attempted automatic Cloud download. All of this was a bit whacky. Is this just Adobe's inefficiencies? Very frustrating!

[Ann Bens]

Please post computer specs.

[Steve Whiteford]

https://helpx.adobe.com/in/premiere-pro/system-requirements.html
Is that what you wanted? How do you get Adobe's attention beyond call-in help?

[Peru Bob]

Ann meant your computer specs.

[Steve Whiteford]

SPecs

[Peru Bob]

I had the same issue. Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

[Ann Bens]

I think your system is underpowered to run 2020 properly.

[Peru Bob]

Ann is correct.  That's a very weak processor and too little RAM. It also has a single HDD, not SSD.