Update 12.1.0. - corrupted png-rendering possibly?

[jessj13156519]

After updating I have several corrupted PNGs, that wont render properly, both in old projects and newly started.

Below is an example of a logo, which have gotten a random background attached to it (background is a frame from an imported videofile with something like a solarize effect on it?)

As far as I can tall all my PNGs with alpha looks like this.

[edwardc61190616]

You are a rockstar Andrew!

This works!!!!

[hringbrautmidlun]

This doesn't work for me, still getting the original problem.

[sequence W4]

Best to revert to previous Premiere Pro AfterEffects and Media Encoder and wait for Adobe to release corrected update for new machines or avoid updates on older hardware.

[sequence W4]

This may be showing up more on Mac users...

Traditionally PC users tend to render assets as TIFFs whereas Mac users generate PNGs form screen shots and Character Animator.

[OtherWorldGaming]

That did not work for me.

[andrewh20613583]

Awesome Edward! I have since found that it doesn't always work unfortunately. Another option that has given me success is converting the PNG to a TIFF file. Hopefully one of these methods will consistently do the trick until Adobe gives a permanent fix.

[Rameez_Khan]

Hi all,

We've identified this as a bug and the engineering team will be working on a fix.

Thanks,

Rameez

[OtherWorldGaming]

How long will this take?

[Rameez_Khan]

Hi OtherWorldGaming,

Sorry! No ETA but it's coming very soon.

Stay tuned.

Rameez

[C_Waldorf]

Today we have the 12.4, you write at the 9.4.2018 that you work at the ADOBE Bug.

You write it's coming soon! Soon ist after the NAB?

First you must drink in Las Vegas and after thge Weekend you work?

[C_Waldorf]

The german ADOBE Support don't know some thing from a bug with png pictures.

Thay say there come no update. Because there is no error!

The second Point from the german support is, that the error how is no error is not there when the artist work with lokal admin rights.

We check this, but sorry, we have the same problem with lokal admin right.

[jessj13156519]

It's been 8 days since last response from Adobe, and still no fix?

[sequence W4]

[Fozzie_Bär]

That is the only point for ADOBE, money

and more money

[Waldorf & Statler]

The ADOBE Manager can talk very fast,

but you work not hart for your customers!

[sambojo]

I reverted my Premiere back and it helped during edits.  Upon export, I realized I had to also revert the Media Encoder back to 12.0.1 and that fixed my export issues.  I will wait until both are updated.

[davidw24486344]

Switched image format from png to psd fixed it for me but also increased the file size quite considerably.
Was using a load or png files we have used previously on the web so going back though everything to convert was a total waste of time.

[Vidya Sagar · Accepted solution]

Hi All,

The issue is fixed with the latest update of Premiere Pro(12.1.1). Please update & let us know the status.

Thanks,

Vidya

[JasonBow]

This issue is still occurring in 12.1.2. Please advise.

[Stan Jones]

Is this in a project updated from previous version? If so, try resetting the caches:

FAQ: How to clean (delete or trash) media cache files?

See this users comment:

Re: Premiere Pro CC 2018 (12.1) altering the content of my graphics?

Or, as a test, create a new project and test there.