Upper half of video is missing (black screen)

[marisela2013]

I'm working with Adobe Premiere Pro CS6 and I have all updates installed. This is my first time posting and I've only been using CS6 for a few months so I'm still a newbie. That being said here's my dilemma: a project I had worked on yesterday without any issues is now missing the upper half of the video. I didn't have a problem before and this is the first time I'm having to deal with this. For some reason, the problem is only occuring when I use files larger than 1GB. When I switch to a lower quality video file that is 160MB, for example, I don't have the problem of missing the upper half of the video. I also tried exporting to see if the problem gets corrected during the export process but it also comes out missing the upper half of the video. 

Any help would be greatly appreciated. Thanks in advance.

Marisela

[Steven L. Gotz]

I can promise you that the H.264 codec is better than WMV and plays just fine on YouTube and edits great in Premiere Pro.

[Guest]

some times a client sends them  having nothning else

[Guest]

deleting the update helps perfect, hiding it too !

[Guest]

I uninstalled kb2803821, re started my PC and Yes full frame again !!  Thanks

[welchphoto]

OR

WHat I did was just run my wmv video through Prism Video File Converter Plus and make an mp4 file that worked.

[Todd_Kopriva]

FYI:

We have been working with Microsoft on this, and they are making significant progress on addressing this problem.

[the_wine_snob]

Todd,

Thank you for the update.

Hope that MS is able to correct this soon, as the forums are filling up with posts on the problem, even with the ANNOUNCEMENTS in the Premiere Forums.

Appreciated,

Hunt

[Magdalenha]

Hi,

I'm having the same issue, I did not have that file installed on my PC Windows 7.  I uninstalled some of the other updates and I'm still having the issue, are there any other suggestions. 

Thanks,

Magda

[CBecker]

"Like someone else said, h.264 or M4V formats work without the uninstall. You can use Handbrake to convert your WMV's."

I would download Handbrake (it's free) and convert your video(s) to a different format other than .WMV.

Hope that works. It should.

Chris

[Guest]

Anyone Anything seen or read from Mocrosoft?  problem solved in new update??

[Todd_Kopriva]

> Anyone Anything seen or read from Mocrosoft?

Microsoft has updated the known issues for their patch to mention the problem that it causes:

http://support.microsoft.com/kb/2803821

They are working on a fix.

[rasmdlord]

Thank you!!!

[Guest]

THANK YOU, THANK YOU, THANK YOU!!!!

[CBecker]

Like someone else said, h.264 or M4V formats work without the uninstall. You can use Handbrake to convert your WMV's. But it's nice to know about the Windows update. Hopefully it will get resolved soon. Great info and sharing from all of you though! Thanks.

[Sujal986]

I am also facing similar problems but in mine case the lower half of video is missing please someone help me