Video Files are blacked out after update

[jeffreyk34323874]

What the heck happened after this update?  Yesterday everything was fine.  Did the update and all the video layers had are completely blacked out or are flickering to black when playing them on the timeline.  This seems like a real common problem as the issue seems to be pretty widespread.  It's happening at home and on my friends computer as well.  The audio is there but the video files are gone.  Please fix this issue.  My work will not be too happy that's for sure.

[Byron Cortez]

Hi

Please, tell us your computer specs and upload screenshots to be able to help you better.

[jeffreyk34323874]

We have Windows 10 Pro with 2 Nvidia M4000 video cards and 64gb Ram. Not sure why such an issue.

[jeffreyk34323874]

Getting this after reading on another thread about switching the renderer to Mercury Engine software only.  Things not going so well.

[Vinay Dwivedi]

Hi Jeffrey,

It seems like Transparency grid is checked in wrench icon under Program monitor. If not, try to delete all the rendered files from Premiere Pro Sequence menu>Delete Render files.

Hope this helps.

//Vinay

[jeffreyk34323874]

Still doesn't work.

[Vinay Dwivedi]

Hi Jeffrey,

Does it play when you hit play button or space bar?

//Vinay

[jeffreyk34323874]

Yes

[Vinay Dwivedi]

Hi Jeffrey,

Try this.

Go to Device Manager>Display Adapters and try disabling the second Graphics card in the list. Also, disconnect and secondary monitor if attached. Once done restart the machine and check if it helps.

//Vinay

[Kevin-Monahan]

Still having trouble, JeffreyK? Let us know.

Thanks,
Kevin

[jeffreyk34323874 · Accepted solution]

Newest update had fixed the issue.

[Kevin-Monahan]

Newest update had fixed the issue.

Cool, thanks for letting us know.

Regards,
Kevin

[Jim_Simon]

Take a look at the following link.  It's a good guide to the information we need to help.

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