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Video Files are blacked out after update

Community Beginner ,
Apr 09, 2018 Apr 09, 2018

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What the heck happened after this update?  Yesterday everything was fine.  Did the update and all the video layers had are completely blacked out or are flickering to black when playing them on the timeline.  This seems like a real common problem as the issue seems to be pretty widespread.  It's happening at home and on my friends computer as well.  The audio is there but the video files are gone.  Please fix this issue.  My work will not be too happy that's for sure.

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correct answers 1 Correct answer

Community Beginner , May 16, 2018 May 16, 2018

Newest update had fixed the issue.

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Community Expert ,
Apr 09, 2018 Apr 09, 2018

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Hi

Please, tell us your computer specs and upload screenshots to be able to help you better.

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Community Beginner ,
Apr 11, 2018 Apr 11, 2018

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We have Windows 10 Pro with 2 Nvidia M4000 video cards and 64gb Ram. Not sure why such an issue.Specs Capture.PNG

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Community Beginner ,
Apr 11, 2018 Apr 11, 2018

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Getting this after reading on another thread about switching the renderer to Mercury Engine software only.  Things not going so well.

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Adobe Employee ,
Apr 11, 2018 Apr 11, 2018

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Hi Jeffrey,

It seems like Transparency grid is checked in wrench icon under Program monitor. If not, try to delete all the rendered files from Premiere Pro Sequence menu>Delete Render files.

Hope this helps.

//Vinay

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Community Beginner ,
Apr 11, 2018 Apr 11, 2018

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Still doesn't work.

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Adobe Employee ,
Apr 11, 2018 Apr 11, 2018

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Hi Jeffrey,

Does it play when you hit play button or space bar?

//Vinay

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Community Beginner ,
Apr 11, 2018 Apr 11, 2018

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Yes

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Adobe Employee ,
Apr 11, 2018 Apr 11, 2018

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Hi Jeffrey,

Try this.

Go to Device Manager>Display Adapters and try disabling the second Graphics card in the list. Also, disconnect and secondary monitor if attached. Once done restart the machine and check if it helps.

//Vinay

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Adobe Employee ,
May 15, 2018 May 15, 2018

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Still having trouble, JeffreyK? Let us know.

Thanks,
Kevin

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Community Beginner ,
May 16, 2018 May 16, 2018

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Newest update had fixed the issue.

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Adobe Employee ,
May 16, 2018 May 16, 2018

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LATEST

Newest update had fixed the issue.

Cool, thanks for letting us know.

Regards,
Kevin

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LEGEND ,
Apr 09, 2018 Apr 09, 2018

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Take a look at the following link.  It's a good guide to the information we need to help.

How To Ask For Help

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