Video playback corruption

[sammie_6604]

Hello everyone! Hoping someone can help me with the following...

I'm doing some basic editing in Premier Pro, but when playing the video, parts seem corrupt, almost like a colour leak. This is happening on all/ most of the videos I am editing from this day. When playing the raw videos on another application, like QuickTime, they are showing as fine with no issues. I've cleared my Cache, turned off High Quality Playback, and lowered the playback resolution to no avail. 

Any help will be much appreciated! 🙌🏼

[Ann Bens]

Green usually means a gpu issue.

Make sure your card is on the most current driver.

Please post comp specs, Premiere version and build.
Also screenshots of MediaInfo info in Treeview on footage used,

https://mediaarea.net/en/MediaInfo

[Toxos]

Hello,

please try the following methods

1. Incompatible Codec or Color Space

Your footage might display green or incorrect colors if it utilizes a codec or color space unsupported by Premiere Pro. This often happens with media from various cameras or sources.

Solution:

- Verify the codec and color space of your footage files. While Premiere Pro supports many codecs and color spaces, some might need extra plugins or conversions.
- Use media conversion tools to align your footage's codec and color space with Premiere Pro's compatibility.
- Ensure consistency in codec and color space across all footage from multiple sources to prevent color discrepancies.

2. Incorrect Media Interpretation

Premiere Pro might misinterpret your footage, resulting in green or distorted colors if settings like frame rate or sample rate are off.

Solution:

- Right-click the footage in the Project panel, select “Modify > Interpret Footage.”
- In the Interpret Footage window, check if the “Frame Rate,” “Sample Rate,” and other settings align with your footage's properties.
- Correct any mismatched settings and reimport the footage if needed.

3.GPU Compatibility Issues

Your graphics card (GPU) might not be compatible with Premiere Pro, or its drivers might be outdated, causing hardware acceleration problems and green or distorted footage.

Solution:

- Confirm your GPU meets Premiere Pro's minimum system requirements.
- Update your GPU drivers to the latest version.
- Look for compatibility issues specific to your GPU model, as older GPUs might not support the latest features in Premiere Pro.

4. Third-Party Plugins or Software Conflicts

Plugins or other software might interfere with Premiere Pro’s color processing, leading to green or distorted visuals.

Solution:

- Disable any third-party plugins causing the problem.
- Shut down any software conflicting with Premiere Pro.
- Restart Premiere Pro to refresh the plugin cache and resolve any temporary issues.

5. Project Settings or Color Management Issues

Incorrect project settings, like color management settings, may cause color shifts or green hues in your footage.

Solution:

- Check color management settings in the Project Settings window, ensuring the working color space and other settings fit your project.
- Adjust settings if they’re incorrect to match your project needs.
- Utilize the Lumetri Color panel to fine-tune color and contrast if needed.

If these solutions don’t resolve the issue, reach out to Adobe support for further help. They can provide detailed troubleshooting and identify specific issues in your project, software, or hardware.