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When I import a file into premiere pro there is only audio and no video

New Here ,
Oct 07, 2018 Oct 07, 2018

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When I import a file into premiere pro there is only audio and no video yes i have selected v1 and yes I have uninstalled and reinstalled it can anybody suggest something fix it thanks.

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correct answers 1 Correct answer

Engaged , Oct 07, 2018 Oct 07, 2018
When you import a file and get no video, this usually means that the VIDEO CODEC of your file is either corrupt, missing or not supported. It will usually just play audio and video portion will be blank screen or missing altogether. This can also be do to issues with your video card. For starters can you tell us what type of file you are importing or what type of camera it came from?Just FYI--here is the official Adobe Premiere File Format Support List: Premiere Pro CC supported file formatsBeyo...

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New Here ,
Oct 07, 2018 Oct 07, 2018

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can anybody suggest something to fix it thanks.*

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Engaged ,
Oct 07, 2018 Oct 07, 2018

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When you import a file and get no video, this usually means that the VIDEO CODEC of your file is either corrupt, missing or not supported. It will usually just play audio and video portion will be blank screen or missing altogether. This can also be do to issues with your video card. For starters can you tell us what type of file you are importing or what type of camera it came from?

Just FYI--here is the official Adobe Premiere File Format Support List: Premiere Pro CC supported file formats

Beyond knowing what file you are importing here is a list of possible things you can try:

  • VERIFY FILE FORMAT IS SUPPORTED: Double-check the Premiere Pro file support list to make sure your file is supported.

  • RE-ENCODE FILE: You can use Adobe Media Encoder (but chances are if it doesn't work in Premiere it probably won't in Encoder either). Try to re-encode using another encoder or a player like MPEG Streamclip, Quicktime Player, Assimilate Scratch Play, VLC, and there are many others.

  • UPDATE VIDEO CARD: Make sure your video card is up to date. If you video card was recently updated, you might need to roll it back to an older driver.

Depending on the CODEC of your VIDEO FILE, you may need to download and install the codecs on your machine with some cameras or third party or Legacy codec.

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New Here ,
Oct 07, 2018 Oct 07, 2018

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Yes the file is supported

the re-encode didnt work

it is upto date

that didn’t work

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New Here ,
Oct 07, 2018 Oct 07, 2018

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Don’t worry it just started working

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New Here ,
Nov 14, 2021 Nov 14, 2021

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LATEST

HOW?

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Enthusiast ,
Oct 07, 2018 Oct 07, 2018

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callums60738924  escribió

When I import a file into premiere pro

What file?

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