When is Windows ARM Native support coming?

[pentian]

I bought my wife the new Surface Laptop with Snapdragon for her birthday last fall expecting that the CC suite including Premiere would get ported to ARM Native as promised by Adobe. Thus far, emulation mode is a huge disappointment. She produces a lot of videos for her work, and the performance and rendering/encoding is much slower than her old Intel Surface Laptop 3. It also crashes all the time.

Is the ARM Native port still planned? If so, what is the ETA? Some official communication would be appreciated in this regard. Let us know so we can either sell our laptops and get new machines, or know how long we should wait for.

[Ann Bens]

https://helpx.adobe.com/x-productkb/multi/windows-arm-support.html

[pentian]

Sorry Ann,  but this is not the correct answer. I'm looking for input from someone on the Adobe product team that can give some transparency to the roadmap.

You posted the KB stating that emulation mode is supported. My question is asking about ARM Native support which was announced as coming in H2'24 by both Adobe and Microsoft over a year ago. The issues I've stated stem from the fact that Premiere Pro, and Media Encoder, are only supported by emulation mode, thus the performance discrepancy. This makes Snapdragon PCs unsuitable for any moderately serious video editing.

[Ann Bens]

@Kevin-Monahan 

[Kevin-Monahan]

Hello @pentian,

Welcome to the forum. You're always welcome to ask a question here. My name is Kevin from Adobe Digital Care and Enablement (basically, I'm the community manager here) and I am a moderator. I am not on the product team, so I cannot answer questions about dates of future support for hardware. To be honest, hard dates are never given out in advance. My suggestion is to download the Beta and monitor the announced new features on the Beta forum.

See also this discussion.

Currently, you are in the Discussions forum, a user-to-user forum which is not monitored by product team members. There are fellow community members, Adobe Experts, and a few support staff folks here, such as myself.

Would you like me to move this into the feature request forum where the product team is responding? Let me know.

A few years ago, when Apple came out with their ARM processors (Apple Silicon), it did take a period of time before they were completely compatible with Adobe software. This situation seems very similar to me. 

As an editor with experience before Adobe, my advice is that if you have mission critical work that needs to be done right now, I'd use legacy hardware until the time when full support is available. That's what I usually do.

I'm sorry we didn't meet your expectations. I hope we can provide that support shortly.

Sorry for the frustration.

Thanks,
Kevin

[pentian]

Hey Kevin,

Thanks for taking the time to answer. I'm already on the beta stream and there is no ARM native preview yet. If you could move this into the feature request forum, that would be greatly appreciated. 

It would just be nice to have some assurance that the ARM native build is still coming (the original timeline was EOY'24 https://www.windowscentral.com/software-apps/windows-11/adobe-confirms-when-premiere-pro-illustrator...). In the meantime we'll have to dust off the old laptop.

Thank you!

[pentian]

Hi @Kevin-Monahan , just checking in since it's been a few weeks to see if this post has been forwarded to the "Feature Request" forum where the product team is responding. I'd like to understand if this is still on their roadmap or if ARM/Snapdragon is a lost cause.

Thanks

[pentian]

Hey @Kevin-Monahan just a friendly nudge here to see if we can move this issue forward. 

Thanks

[R Neil Haugen]

As another user, I do certainly understand the frustration. But as someone with daily use of video post apps from different companies, first ... no one ever gives a roadmap of possible dates or anything even like that. Ever.

Neither Adobe nor BlackMagic nor anyone else, really. It just isn't ever done. Frustrating? Yes. But it's Reality in Video Post.

Next, when something is done & ready, we users see it. Until then, we don't. Again, in all apps. All companies.

And I've met and talked with devs in person for years at NAB and whatnot. They never, ever, give out information in any more than a very general term for anything not already released. At most you get "Well, that's something we're thinking about" ... or even occasionally "I can say that's under development, but it's not ready for the public beta yet."   though the later comment is rare.

That's all we ever have to go by.

Now, poking the box to ask if things are moving forward is occasionally a solid move to do, of course ... 😉

[pentian]

I get it, I work in the software industry too. But at the same time,
Microsoft and Adobe also released a press release saying the entire
Creative Cloud suite would be ported over by EOY'24 so it seems like Adobe
reneged on that.

[Fergus H]

@pentian Beta versions of Premiere Pro, After Effects, Media Encoder, and Audition are all now available in Window ARM native versions. You can read about the Premiere Pro WinARM beta here: https://community.adobe.com/t5/premiere-pro-beta-discussions/now-in-beta-windows-on-arm-native-in-pr....

Regards,

Fergus