Why is export to create mp4 file generating a black screen video?

[ShinehahGnolaum]

I did the same thing I have always done before to convert an mov file to an mp4 file, but this time I just get a black screen movie.

I take a mov file that is a video of my iPhone recorded by QuickTime. I export using H.264, custom preset, match source basic video settings, gave the dimension as 1080x1920, frame rate 30, target bit rate 10.

What should I consider in order to fix this?

[Ann Bens]

What should I consider in order to fix this?

Converting the mov.

[ShinehahGnolaum]

How do I do that. There is not an item for that in the help menu.

[ShinehahGnolaum]

Why did it stop working? It worked before when I followed the procedures.

[Sumeet Kumar Choubey]

Hi ShinehahGnolaum,

Sorry to hear that you are facing this issue. Please try to switch the Renderer to Mercury Playback Engine Software Only and check if it's working properly.

FAQ: How to change the Video Renderer in Premiere Pro?

Let us know if it helps.

Thanks,

Sumeet

[ShinehahGnolaum]

That didn't fix it.