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4k import for 1080i project: Error message "The file has an unsupported compression type."

New Here ,
Jul 13, 2020

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Shot some 4k footage (MP4) and tested it out yesterday to import into Premiere Pro 2020 for a 1080i project. Everything worked fine. I went out and shot an interview today (all the same settings), came back to import, and I get the "The file has an unsupported compression type" error message. I am editing on a Mac Pro. Tried all kinds of things - changing the extension name, cleaning cache, blah, blah, blah. Nothing working. UGH! Of course on deadline! Anyone have something on this to help?  

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4k import for 1080i project: Error message "The file has an unsupported compression type."

New Here ,
Jul 13, 2020

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Shot some 4k footage (MP4) and tested it out yesterday to import into Premiere Pro 2020 for a 1080i project. Everything worked fine. I went out and shot an interview today (all the same settings), came back to import, and I get the "The file has an unsupported compression type" error message. I am editing on a Mac Pro. Tried all kinds of things - changing the extension name, cleaning cache, blah, blah, blah. Nothing working. UGH! Of course on deadline! Anyone have something on this to help?  

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Import

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38

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Jul 13, 2020 0
Adobe Community Professional ,
Jul 13, 2020

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Wow ... that's bad.

 

What did you shoot it with? How did you import to the machine, and then into Premiere? Have you launched the app, but rather than opening a project, gone directly to the Edit/Preferences option, and select "delete cache files", before opening the project?

 

Neil

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Jul 13, 2020 0
Adobe Community Professional ,
Jul 13, 2020

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can you bring the files into adobe media encoder and transcode to something else?  Do you have Davinci Resolve on your system?  Will the files import into that?  I'm assuming the old footage still works?  Can you use media info and compare the properties of the old media and the new media 

https://mediaarea.net/en/MediaInfo/Download

Could there be something wrong with the camera?  These things can happen and although you may not have changed the settings, things can get screwed up....

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