Inspiring

Answered

Anyone Else Getting No Audio Playback After Opening A Project?

Forum|Forum|7 years ago
April 13, 2018
47 replies
58334 views

For the past week or so, I've had a strange issue where sometimes when I open a project and try to play the timeline, there's no audio. It happens for every sequence in the project. It's not that the audio is playing and I'm just not hearing it, the audio levels don't even move. It's as if all audio has been muted. The only thing that brings it back is to solo one of the audio tracks and then unsolo it. After that everything starts working again.

Premiere Pro v12.1.0

Windows 10 64-bit

Asus Extreme4 Gen3

Core i7-4930K 3.4GHz

GTX 1080

32GB RAM

2TB SSD OS

8TB Raid 10 Storage

All drivers are up to date.

This topic has been closed for replies.

Correct answer SK321

Since this is still an issue with the latest update from Adobe, I thought I'd go ahead an post a video showing the workaround of soloing and unsoloing a track to get the audio playing again. Hopefully Adobe will be able to fix the issue soon and we won't have to use a workaround.

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S

Sydney007

Participant

Thanks. It worked for me. I was wasting time trying audio settings to no avail.

M

Madsvid

Participating Frequently

I too, have just had the problem of Audio only playing when tracks are on solo.
Fixed it by creating a new timeline, copying all content in to it.

Have to say that my otherwise trusted laptop PC turned itself off in mid-rendering of a WMV file, and that this is most likely what caused the bug.
It is currently hot weather in London + number of attached devices, which I assume to have caused the instant power off.

Anyway, this is a great thread - hope that Adobe will apply some urgent resources to fix the bug.
Side positive is that it encouraged me to clean out the cache and database :-)

Reg Santo Tomas

Adobe Employee

This issue along with many other reported issues are being addressed in a future update.

It does take time to validate these fixes so we appreciate everyone's patience in awaiting a solution.

H

hayzensproductions

Known Participant

But this should not happen. Once there is a stable release, It should not be messed with. Especially not multiple times a year. Im baffled why that concept is so hard for adobe to grasp.

I read my client your statement. They dont care. They want their video.

R

RedDirt

Participating Frequently

Add another really crappy symptom to this problem — I just had to re-export a sequence... without changing A SINGLE THING in the project or the timeline, Premiere magically and independently turned all audio OFF, so that I got a silent export. Had to solo-unsolo then re-export to get it to work.

ADOBE — you really need to make this a priority fix, please.

O

okevinokevin

Participant

I also have this problem. Happily the solo/unsolo track action fixes it. Hopefully this will get solved more successfully than that movie about Solo.

J

josephl73823191

Participant

I also found that closing and reopening worked to fix. I have two macs and had the same issue. Your solution is way better! Thanks for sharing, it seemed no one was talking about this bug which was infuriating me.

R

RedDirt

Participating Frequently

Yep, the solo / unsolo worked for me too — I've been having this issue fairly consistently unfort. Adobe, please fix!

I'm on a Mac Pro 2013 with 32GB and MS40 speakers on Digital Out, running PPro v 12.1.1 (build 10) on High Sierra 10.13.4

Fayeded

Participating Frequently

I have found that 12.1 allows the solo/unsoloing fix to work. The latest version is the bad one - there is no possible fix on 12.1.1 from what I know. I can deal with the solo fix, it’s quick and easy. Regardless, shocking that Adobe didn’t see this in testing. I’m seeing people complain about this bug even on Twitter, I never see that happen.

SK321Author

Inspiring

Fletch_M wrote
I have found that 12.1 allows the solo/unsoloing fix to work. The latest version is the bad one - there is no possible fix on 12.1.1 from what I know. I can deal with the solo fix, it’s quick and easy. Regardless, shocking that Adobe didn’t see this in testing. I’m seeing people complain about this bug even on Twitter, I never see that happen.

I'm currently using version 12.1.1 on Windows 10 64-bit and the soloing/unsoloing works to get the audio working for me.

SK321Author

Inspiring

Hmm, I just made an interesting discovery. I had an mp3 file in my timeline along with a number of wav files. After opening the project, the mp3 file worked, but all of the wav files didn't until I did the solo/unsolo trick to get them working again. Odd that the mp3 wasn't affected by the bug. Can anyone else confirm this?

SK321Author

Inspiring

Well, good news is that thanks to people from this thread up-voting the bug report, Adobe is now looking into the issue:

So, thanks to everyone who helped get the ball rolling on this. I'll let you know if they email me again saying it's fixed.

T

Thursi

Participant

I have this issue, too. Make sure you do the solo/unsolo workaround before exporting as well or it will export without audio... If you use auto-upload or have to just quickly open Premiere, export and send out a version, this is not good news for you.

M

Matt_Stegner

Adobe Employee

NONE of all these tips work for me, and believe it, I've tried.

What does work, is (and I admit it) a hack, namely routing the audio over NDI.

NDI is a free tool by NewTek, enabling video over IP. Including audio.

When you install NewTek NDI for CC and then enable NDI audio output via the PP Audio hardware settings (Output Mapping - Map output for NewTek NDI), you are playing back the video and audio over your LAN or on your local computer.

Any NDI enabled 'client' can pick that NDI video+audio up, and if you install the free NewTek NDI Studio Monitor (e.g. on the same machine that you run PP on), you can select PP as the source in that monitoring app. Make sure to enable its audio output via the 'hamburger' menu in the top left of the Studio Monitor, Settings - Audio - Speakers. Move your cursor to the top left in Studio Monitor to make the hamburger menu appear.

I'm not saying this is a perfect workaround, but it sure saved me.

As for me paying eur 600 a year, EVERY year, to Adobe and this issue STILL NOT BEING SOLVED: completely unacceptable.

How hard can it be? And no, it's not because I'm using outdated hardware or outdated drivers. Unless you wanna call a brand new i9 laptop outdated.

binGGo

I looked back through this tread and see this is the first you have posted, please conform what version of Premiere Pro you are using? For example 12.1.2 build 69. This is vitally important for anyone helping you to know exactly what version you are using since there are bug fixes being introduced with each and every version.

The use of NDI makes me think that is the root cause of your issue. Can you tell me what is set for you in the "Preferences>Playback>Audio Device..." dropdown?

And, are you actually using the NDI output for playback?

And, what audio device are you using?

And, do you expect the out to playback over the NDI stream or from your hardware?

And, Mac or Win?

Even better, and so I can provide faster help, would be to post screen shots of both of these preferences pages for me:

Preferences>Audio Hardware...

Preferences>Playback...

A picture, as they say, is worth a thousand words.

-Matt

F

Fishysois

Participant

This has been happening to me since I updated to 12.1.1. Soloing and unsoloing has been my workaround as well.

Bay3Bob

Participating Frequently

Solo unsolo does not work for me. This is an unbelievable bug to have crop up in this software. Basically PrPro is unusable. I will have to go back to a more stable version.

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