Black Screen (source and preview) when using GPU (CUDA) [NVidia RTX 3070]

Community Beginner ,
Feb 14, 2021 Feb 14, 2021

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Greetings to the community (Adobe Premiere Pro 2020 - latest version)

Specs:
Ryzen 9 5950x
RTX 3070
128 GB RAM
SSD
MB: GIGABYTE AUROS MASTER X570 

Sequence settings: (most often use for me both on my mac and pc)

Screenshot 2021-02-14 182205.pngScreenshot 2021-02-14 182230.png
ISSUE: 
While working in premiere pro, suddenly without any reason the preview screen goes black (audio still works) in the both timeline and preview screen.
In the project settings if I change the render from CUDA to Software it works (really slow but preview comes back)

When I restart the application, it works once again for a while until it goes black again and it's getting really frustrating already.

All nvidia graphics are with latest updates
Windows is with latest updates

Tried:
Checked already some other old posts from the community with offering small changes in the nvidia settings which i tried with no luck.

Would be happy if somebody has any idea on the issue.

Thank you in advance!




TOPICS
Error or problem, Hardware or GPU, User interface or workspaces

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correct answers 1 Correct Answer

Community Beginner , Feb 18, 2021 Feb 18, 2021
Hey team. I was with the studio driver from Nvidia via the application but I uninstalled everything and installed it only as an exe file and for now I do not have anny issues so far!On the note, the issue occured mainly when I was colorgrading and adding a few lumetri color adjustment layers  with imported LUTS .

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Adobe Community Professional ,
Feb 14, 2021 Feb 14, 2021

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There's a good chance you're using Nvidia's 'game-ready' drivers. If so, go to their site for their driver support, and download/install the Studio driver. Do a "clean install", don't install the "Geforce Experience" or whatever it's called thing.

 

Neil

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Adobe Community Professional ,
Feb 14, 2021 Feb 14, 2021

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Latest version is not a version: which build (see about...)?

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Community Beginner ,
Feb 18, 2021 Feb 18, 2021

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Hey team. I was with the studio driver from Nvidia via the application but I uninstalled everything and installed it only as an exe file and for now I do not have anny issues so far!

On the note, the issue occured mainly when I was colorgrading and adding a few lumetri color adjustment layers  with imported LUTS .

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Explorer ,
Feb 21, 2021 Feb 21, 2021

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I'm having the same issue. Running Nvidia Studio 461.40 (the most resent)

 

Dell Xps 2019

 

i7-9750H

Nvidia GTX 1650

ssd m2

64 gb ram

 

Screen goes black in preview window on different ocations. The issue for me might began when i started to import bigger (around 200 mb) stil images in .png.

 

The project is in 1080 all tought some photage is in 4k (havent had this issue in this project until recent, and been working on this project since august 2020.

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Explorer ,
Feb 21, 2021 Feb 21, 2021

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*not screen, preview window

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Community Beginner ,
Mar 07, 2021 Mar 07, 2021

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I have the same issue with a Dell XPS with similar specs (i7-8700K @ 3.7 GHz, Gefore GTX 1070). I've had stability isuses / crashes with older Premiere Pro releases, but with 14.9.0 as soon as I try to add Graphics (lower third) to a 4K video clip, the video screens go black. Removing the Graphic clip doesn't help. Only switching to "Mercury Playback Engine (software only)" fixes it, but obviously the performance is terrible.

 

Makes me wonder why I'm paying so much every month for CC when it seems to be regressing.

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Community Beginner ,
Mar 07, 2021 Mar 07, 2021

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...and besides the black screen, I cannot render video without switching to "Software Only". This 4.5 minute video (4K source, Full HD output) with NO effects except a lower third will take 36 minutes to render!

 

Attempting to render gives me error code -1609629690. Simply unacceptable!

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Community Beginner ,
Mar 07, 2021 Mar 07, 2021

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Ironically, selecting "OpenCL" instead drives the Intel UHD GPU to 100% and will render the same video in just under 10 minutes. Like others on here, bought a high-end PC a couple years ago specifically for 4K video editing, but Premiere Pro has gone from flaky (crashes that lose work) to nearly non-functional.

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Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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YES! Short story is that the latest Adobe Premiere Pro CC v15.0.0 (Build 41) fixes the problem (with NVIDIA Studio Driver 461.72). The video preview windows are working again, and a render of this video took less than two minutes.

Thank you, Adobe!

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Adobe Employee ,
Mar 12, 2021 Mar 12, 2021

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Wow, thanks for the report, Joe!

Kevin

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