Blank white pop up box displaying when Premier opens

New Here ,
Mar 11, 2020

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When loading up Premier I am displayed with a blank white pop-up window that only has a small 'cross' in the top right of it... this box means I cannot use Premier at all. When I hit the cross it just closes Premier. 

I've tried restarting, etc and it's alway the same. I believe the box is some form of Adobe sign in but it displays no information and cannot be typed in or anything... 

Does anyone have a solution? 

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2 Correct Answers

Explorer , Dec 28, 2020
Robert M. Salmon Explorer , Dec 28, 2020
None of these solutions worked for me.  It turned out I was signed in on more than one Adobe account.  What fixed it for me was logging out at Adobe Creative Cloud and resigning into the correct account.

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Community Beginner , Jun 28, 2020
chadw77654960 Community Beginner , Jun 28, 2020
Here is the fix for Windows. The problem is with some Internet Explorer setting.For anyone else having this issue on Windows, where loading a CC application (Premiere, Photoshop, Acrobat, etc) will show a blank white screen popup (which will happen when loading or after entering login credentials), just reset your Internet Explorer settings and the CC apps work again. Reset your Internet Explorer settings through Tools menu -> Internet Options -> Advanced tab -> Reset Internet Explorer settings ...

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Adobe Community Professional ,
Mar 11, 2020

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Try resetting the preferences:
https://community.adobe.com/t5/Premiere-Pro/FAQ-How-to-reset-trash-preferences-in-Premiere-Pro/td-p/...


If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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Community Beginner ,
May 11, 2020

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Found this: https://support.beboptechnology.com/support/solutions/articles/4000137720-adobe-suite-2019-blank-whi...

 

Could someone please confirm, that these steps might be a legit solution and not some kind of scam? I mean .... add trusted sites to Internet Explorer?!

 

Thanks in advance

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Community Beginner ,
Jun 28, 2020

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Here is the fix for Windows. The problem is with some Internet Explorer setting.


For anyone else having this issue on Windows, where loading a CC application (Premiere, Photoshop, Acrobat, etc) will show a blank white screen popup (which will happen when loading or after entering login credentials), just reset your Internet Explorer settings and the CC apps work again.

 

Reset your Internet Explorer settings through Tools menu -> Internet Options -> Advanced tab -> Reset Internet Explorer settings section and press the "Reset..." button.

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New Here ,
Oct 25, 2020

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Thanks a lot, this worked for me.

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New Here ,
Oct 29, 2020

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Thank you - this worked for me too!

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Explorer ,
Dec 28, 2020

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None of these solutions worked for me.  It turned out I was signed in on more than one Adobe account.  What fixed it for me was logging out at Adobe Creative Cloud and resigning into the correct account.

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