Can't download Premiere Pro

New Here ,
Dec 14, 2020 Dec 14, 2020

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Hi, i'm having isssue downloading Premiere Pro in the Creative Cloud app. There is a direct link in order to force the download? It's been passed a lot of time and all I see is "waiting, waiting..."

Thanks,

 

Filippo

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Editing, How to

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Adobe Community Professional ,
Dec 14, 2020 Dec 14, 2020

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See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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Adobe Community Professional ,
Dec 14, 2020 Dec 14, 2020

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Try a different browser.

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Adobe Community Professional ,
Dec 14, 2020 Dec 14, 2020

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Have you tried restarting your computer? The Creative Cloud app isn't very transparent with the exact steps it's taking, so issues with syncing or downloading are often difficult to troubleshoot. Like Peru Bob, I've had similar issues caused by a number of things, including Nvidia drivers, but the easiest step to take is to restart your computer first. You can also open your Task Manager or Activity Monitor (you didn't say if you were on Windows or macOS) to see if Premiere is still hanging in the background, which is my first guess. If you're not familiar or comfortable with terminating processes from those windows, then restarting will close any stuck remnants of programs.

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