Can't open Premiere Pro program

New Here ,
Feb 14, 2021

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Hello, I'm a user from South Korea, and I'm currently subscribed to yearly plan for Premiere Pro program. Recently this message has been popping up on my desktop computer screen, 

진석5CC2_0-1613312317740.png

and this is basically a translated version of this English message

 

CCError_repair_v1.png

and since I've been getting this message I haven't been able to open up my Premiere Pro. 

To finally solve this problem I did a google search and was introduced to this guidelines.

진석5CC2_2-1613312568256.png

But the real problem is that even though I tried out all four solutions and kept deleting the Creative Cloud program and trying new installments, the particular error I mentioned never seem to have been solved and the first message keeps popping up. 

Is there anyone who could shed some light on this issue? 🙂 

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shivangg LATEST
Adobe Employee ,
Feb 19, 2021

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Hi there,

Sorry for the trouble. We appreciate you reaching out after troubleshooting the issue on your own. We'll need more info to work towards a solution. 

There can be many reasons which could be stopping the application launch.

  • Could you share your system info(OS, RAM, GPU, etc)?
  • Which version of Premiere Pro are you using?

Let us know. We're here to help.

Thanks,

Shivangi

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