Crashes with adobe premiere when I use zoom function

New Here ,
Feb 02, 2021

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Every single time I try to use the zoom function on Adobe Premiere (to zoom in and out of the timelione on the edit view), the program crashes. I have uninstalled, downloaded new drivers, and am at a loss to what to do. I have seen some suggestions that it may be because the file was created before the latest update, so the crash may be because of older drivers or such? 

I am a little worried my PC's spec might be the cause also. Following is the spec: 


CPU: AMD Ryzen 5 3600XT 6-core, 3793MHZ

GPU: AMD RADEON RX 5700

Motherboard: ASUS TUF GAMING X750 PLUS
Ram: 32gb 

 

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Crash, Freeze or hang

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Adobe Community Professional ,
Feb 02, 2021

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Delete the cache/cache media database files. And probably also ...

 

Trash Preferences

 

Neil

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New Here ,
Feb 02, 2021

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Thankyou! Will get on this tommorow, I'm really new to this, there isn't any risk of losing work etc if I delete the cache/media database files is there? 

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Adobe Community Professional ,
Feb 02, 2021

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No, you don't lose work. It's just the cache and meta files Premiere works from during work. Although trashing preferences does mean you need to rebuild your prefs. That's a few minutes of work.

 

However ... between them, they most often get rid of many odd behaviors within Premiere. And are a first go-to in troubleshooting because so often, this just works.

 

Neil

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